Customer Support · head to head
UserVoice vs Freshservice
The short version
- Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
Where they differ
Only the attributes on which UserVoice and Freshservice actually diverge.
| Attribute | UserVoice | Freshservice |
|---|---|---|
| Starting price | On request | $19/month |
| Pricing model | quote | subscription |
| Platforms | Web | Web, Ios, Android |
| Founded | Unknown | 2010 |
Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in UserVoice
Nothing recorded that Freshservice does not also cover.
Only in Freshservice
- Incident management
- Asset management
- Change management
- Knowledge base
- Automation
- Reporting
- Slack
- Microsoft Teams
What people use each for
The jobs each tool is most often brought in to do.
UserVoice
No use cases recorded yet. See the UserVoice review.
Freshservice
- IT service management and internal help desk ticketingnot UserVoice
- Asset management and change control for IT teamsnot UserVoice
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
UserVoice
- No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
- Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation
Freshservice
- Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
- Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
- Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
- The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
- Sandbox and audit logs are Enterprise only, which carries no published price
Pricing, plan by plan
UserVoice
On requestNo published plan breakdown. See the UserVoice review.
Freshservice
$19/month- Starter$19/month
- Incident management
- Knowledge base
- Self-service portal
- Growth$49/month
- Asset management
- Approval workflows
- SLA management
- Pro$95/month
- Problem management
- Change management
- Release management
- Enterprise$119/month
- Freddy AI
- Audit logs
- Custom SSL
Which should you pick?
Choose UserVoice if
Nothing in the data separates UserVoice from Freshservice on the points above - pick on price and on how each one feels to use.
Choose Freshservice if
- You need incident management.
- You work on Web, Ios, Android.
- You also want asset management.
Questions people ask
- Is UserVoice or Freshservice better?
- Neither clearly leads. UserVoice starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, UserVoice or Freshservice?
- UserVoice starts at On request and Freshservice at $19/month.
- Does UserVoice or Freshservice run on more platforms?
- UserVoice runs on Web. Freshservice runs on Web, Ios, Android.
- What can UserVoice do that Freshservice cannot?
- Freshservice covers Incident management, Asset management, Change management, Knowledge base.