Softwr

Software · head to head

Upserve vs CrunchTime

Upserve logo

Upserve

Software

Restaurant management platform with insights

From
$59/month
Rated
-
Full reviewWebsite
CrunchTime logo

CrunchTime

Software

Restaurant operations platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Upserve offline terminals can only store credit card payment data for 48 hours before requiring internet connection; CrunchTime the App Store listing for Crunchtime Teamworx states that use of the app requires an active Crunchtime subscription; there is no free or standalone consumer tier and no price is published anywhere in the listing
  • They diverge on capability: Upserve covers Cloud POS, CrunchTime covers Inventory management.

Where they differ

Only the attributes on which Upserve and CrunchTime actually diverge.

Attributes where Upserve and CrunchTime differ
AttributeUpserveCrunchTime
Starting price$59/monthOn request
Pricing modelUnknownsubscription
PlatformsWeb, iPad, Android, Custom POS terminalsWeb, Ios, Android
Founded20131995

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Upserve

  • Cloud POS
  • Guest insights
  • Menu intelligence
  • Server performance
  • Reputation management
  • Inventory tracking
  • QuickBooks
  • Xero

Only in CrunchTime

  • Inventory management
  • Food cost control
  • Labor management
  • Forecasting
  • Compliance
  • Analytics
  • All major POS
  • HR systems

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Upserve

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

CrunchTime

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Upserve

  • Offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • Customers cannot add tips when the system operates in offline mode
  • $400 monthly penalty for using alternative payment processors instead of Lightspeed
  • No global ability to change menu items across all locations at once, requiring per-location updates
  • Mandatory 2.6% + $0.10 per transaction payment processing fee with Lightspeed

CrunchTime

  • The App Store listing for Crunchtime Teamworx states that use of the app requires an active Crunchtime subscription; there is no free or standalone consumer tier and no price is published anywhere in the listing

Pricing, plan by plan

Upserve

$59/month
  • Core$59/month
    • Cloud-based point of sale
    • Basic reporting
    • Guest insights
  • Pro$199/month
    • All Core features
    • Inventory management
    • Online ordering

CrunchTime

On request
  • EnterpriseFree
    • Custom pricing
    • Full platform

Which should you pick?

Choose Upserve if

  • You need cloud pos.
  • You work on Web, iPad, Android, Custom POS terminals.
  • You also want guest insights.
Upserve review

Choose CrunchTime if

  • You need inventory management.
  • You work on Web, Ios, Android.
  • You also want food cost control.
CrunchTime review

Questions people ask

Is Upserve or CrunchTime better?
Neither clearly leads. Upserve starts at $59/month and CrunchTime at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Upserve or CrunchTime?
Upserve starts at $59/month and CrunchTime at On request.
Does Upserve or CrunchTime run on more platforms?
Upserve runs on Web, iPad, Android, Custom POS terminals. CrunchTime runs on Web, Ios, Android.
What is Upserve best used for?
Upserve is most often used for point of sale, order management, inventory control, staff scheduling.
What can Upserve do that CrunchTime cannot?
Upserve covers Cloud POS, Guest insights, Menu intelligence, Server performance. CrunchTime covers Inventory management, Food cost control, Labor management, Forecasting. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Upserve: Does Upserve support offline mode?

Yes. Upserve is a hybrid cloud-based system where reporting data is stored in the cloud but offline mode allows the software to store important data locally on your device in case the internet goes down, allowing transactions to continue.

Source
Upserve: What is Upserve's pricing structure?

Upserve offers three plans: Core at $59/month, Pro at $199/month with advanced features like inventory management and loyalty programs, and Pro+ with custom pricing for enterprise customers. Hardware is sold separately.

Source
Upserve: Does Upserve offer a free trial?

Yes, Upserve offers a 14-day free trial for new users to test the platform before committing to a paid plan.

Source
Upserve: What delivery platforms does Upserve integrate with?

Upserve integrates with DoorDash, Uber Eats, and Grubhub through partner middleware services like Chowly and Deliverect, which provide real-time menu syncing and order management.

Source
Upserve: What are the payment processing requirements?

Upserve requires using Lightspeed payment processing at 2.6% + $0.10 per transaction. Using alternative payment processors incurs a $400 monthly fee, making Lightspeed the mandatory choice for most restaurants.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Upserve

More on CrunchTime

Keep looking

Other head to heads