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Software · head to head

SmartKarrot vs Chorus.ai

SmartKarrot logo

SmartKarrot

Software

Intelligent Customer Success Platform

From
$499/month
Rated
-
Full reviewWebsite
C

Chorus.ai

Software

Conversation intelligence for sales teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SmartKarrot the entry Basic plan starts at $15,000 per year and includes only 5 users; Chorus.ai the Internet Archive's capture of Chorus.ai's homepage on 28 December 2019 named distinct product modules (Analytics, Mobile, Salesforce Integration, Zoom Integration, Permissions) but the product is sold only through a 'Request a Demo' flow with no price figure published; it has since been acquired by ZoomInfo.
  • They diverge on capability: SmartKarrot covers Customer 360, Chorus.ai covers Call recording.

Where they differ

Only the attributes on which SmartKarrot and Chorus.ai actually diverge.

Attributes where SmartKarrot and Chorus.ai differ
AttributeSmartKarrotChorus.ai
Starting price$499/monthOn request
PlatformsWebWeb, Ios, Android
Founded20182015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SmartKarrot

  • Customer 360
  • Health monitoring
  • Playbook automation
  • Success planning
  • Touchpoints tracking
  • Slack
  • Intercom

Only in Chorus.ai

  • Call recording
  • AI transcription
  • Keyword tracking
  • Deal intelligence
  • Sales coaching
  • Zoom
  • Microsoft Teams
  • Outreach

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SmartKarrot

  • Tracking customer onboarding phases and account health for a SaaS businessnot Chorus.ai
  • Segmenting accounts and users to target customer success playsnot Chorus.ai
  • Reporting on customer success outcomes with embedded BI dashboardsnot Chorus.ai

Chorus.ai

  • Call analysisnot SmartKarrot
  • Sales coachingnot SmartKarrot
  • Onboardingnot SmartKarrot
  • Deal reviewnot SmartKarrot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SmartKarrot

  • The entry Basic plan starts at $15,000 per year and includes only 5 users
  • All plans are billed annually with no monthly option
  • Basic includes only 2 third party integrations, Growth 3 and Pro 4
  • Usage tracking is limited to 1 SaaS product on Growth and 3 on Pro
  • Growth, Pro and Enterprise plans are all Contact Sales with no published price
  • Basic support is email-based only, with a dedicated CSM starting at Growth
  • SmartKonversation call intelligence is a paid add-on rather than an included feature on Basic, Growth or Pro
  • SmartOps advanced AI trends is an add-on available only on the Enterprise plan
  • Additional Lite users are billed at $10 per user per month on top of the plan fee

Chorus.ai

  • The Internet Archive's capture of Chorus.ai's homepage on 28 December 2019 named distinct product modules (Analytics, Mobile, Salesforce Integration, Zoom Integration, Permissions) but the product is sold only through a 'Request a Demo' flow with no price figure published; it has since been acquired by ZoomInfo.

Pricing, plan by plan

SmartKarrot

$499/month
  • Professional$499/month
    • Health scores
    • Playbooks
    • Customer 360
  • Enterprise$1299/month
    • AI insights
    • Custom workflows
    • Advanced analytics

Chorus.ai

On request
  • StandardFree
    • Call recording
    • AI transcription
    • Keyword tracking
  • EnterpriseFree
    • All Standard features
    • Advanced coaching
    • Deal intelligence

Which should you pick?

Choose SmartKarrot if

  • You need customer 360.
  • You also want health monitoring.
SmartKarrot review

Choose Chorus.ai if

  • You need call recording.
  • You work on Web, Ios, Android.
  • You also want ai transcription.
Chorus.ai review

Questions people ask

Is SmartKarrot or Chorus.ai better?
Neither clearly leads. SmartKarrot starts at $499/month and Chorus.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SmartKarrot or Chorus.ai?
SmartKarrot starts at $499/month and Chorus.ai at On request.
Does SmartKarrot or Chorus.ai run on more platforms?
SmartKarrot runs on Web. Chorus.ai runs on Web, Ios, Android.
What is SmartKarrot best used for?
SmartKarrot is most often used for tracking customer onboarding phases and account health for a saas business, segmenting accounts and users to target customer success plays, reporting on customer success outcomes with embedded bi dashboards. Of those, tracking customer onboarding phases and account health for a saas business and segmenting accounts and users to target customer success plays are not what Chorus.ai is typically brought in for.
What can SmartKarrot do that Chorus.ai cannot?
SmartKarrot covers Customer 360, Health monitoring, Playbook automation, Success planning. Chorus.ai covers Call recording, AI transcription, Keyword tracking, Deal intelligence. Both handle Salesforce, HubSpot, Web support.
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