Softwr

Government & Public Sector · head to head

SeeClickFix vs CKAN

SeeClickFix logo

SeeClickFix

Government & Public Sector

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite
CKAN logo

CKAN

Government & Public Sector

Open Source Data Portal Platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only CKAN has a free tier, so it costs nothing to try first.
  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; CKAN the package install path requires Ubuntu 20.04 or 22.04 64-bit specifically; other operating systems must use the source install
  • They diverge on capability: SeeClickFix covers Issue Reporting, CKAN covers Dataset Management.

Where they differ

Only the attributes on which SeeClickFix and CKAN actually diverge.

Attributes where SeeClickFix and CKAN differ
AttributeSeeClickFixCKAN
Starting price$300/monthFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20082006

Identical on both: user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Only in CKAN

  • Dataset Management
  • Data Harvesting
  • API Access
  • Visualization
  • Extensions
  • DataPusher
  • Harvester
  • Third-party Tools

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Servicesnot CKAN
  • Records Managementnot CKAN
  • Public Safetynot CKAN
  • Civic Engagementnot CKAN

CKAN

  • Publishing open government datasets in a searchable public data portalnot SeeClickFix
  • Self-hosting a data catalogue with harvesting and an APInot SeeClickFix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

CKAN

  • The package install path requires Ubuntu 20.04 or 22.04 64-bit specifically; other operating systems must use the source install
  • Only Solr 9 and Solr 8 are supported, and from CKAN 2.10 they are the only Solr versions supported at all
  • A working deployment requires PostgreSQL, Solr, Redis, nginx, supervisor and uWSGI to be installed and maintained separately
  • Python 3.10 or later is required

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

CKAN

Free
  • Open SourceFree
    • Data Management
    • API Access
    • Visualization

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose CKAN if

  • You need dataset management.
  • You want to start without paying.
  • You also want data harvesting.
CKAN review

Questions people ask

Is SeeClickFix or CKAN better?
Neither clearly leads. SeeClickFix starts at $300/month and CKAN at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or CKAN?
CKAN has a free tier; the other does not. Paid plans start at $300/month for SeeClickFix and Free for CKAN.
Does SeeClickFix or CKAN run on more platforms?
SeeClickFix runs on Web, Ios, Android. CKAN runs on Web.
Can I use CKAN for free?
Yes. CKAN has a free tier, so you can try it without paying. SeeClickFix starts at $300/month.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what CKAN is typically brought in for.
What can SeeClickFix do that CKAN cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. CKAN covers Dataset Management, Data Harvesting, API Access, Visualization. Both handle Web support.
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