Customer Support · head to head
LiveAgent vs Dialpad Contact Center
Dialpad Contact Center
Customer Support
AI-powered cloud contact center
- From
- $95/month
- Rated
- -
The short version
- Only LiveAgent has a free tier, so it costs nothing to try first.
- Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
- They diverge on capability: LiveAgent covers Ticketing system, Dialpad Contact Center covers Voice Intelligence.
Where they differ
Only the attributes on which LiveAgent and Dialpad Contact Center actually diverge.
| Attribute | LiveAgent | Dialpad Contact Center |
|---|---|---|
| Starting price | Free | $95/month |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android | Web, Desktop, Ios, Android |
| Founded | 2004 | 2011 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LiveAgent
- Ticketing system
- Live chat
- Call center
- Social media
- Knowledge base
- Customer portal
- WordPress
- Shopify
Only in Dialpad Contact Center
- Voice Intelligence
- Real-time transcription
- Sentiment analysis
- Agent coaching
- Quality assurance
- Analytics
- Salesforce
- HubSpot
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
LiveAgent
- Multichannel help desk covering email, chat, calls and social messagesnot Dialpad Contact Center
- Ticketing and shared inbox for customer support teamsnot Dialpad Contact Center
Dialpad Contact Center
- Cloud contact centre with voice, messaging and AI assistancenot LiveAgent
- Routing and monitoring customer calls with live transcriptionnot LiveAgent
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LiveAgent
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
Dialpad Contact Center
- The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
- No per user price, seat minimum or feature comparison is published for any plan
- The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate
Pricing, plan by plan
LiveAgent
Free- FreeFree
- 7-day ticket history
- 1 chat button
- 1 email account
- Small$9/month
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Medium$29/month
- Call center
- 10 email accounts
- Advanced reporting
- Large$49/month
- Everything unlimited
- Senior account manager
- White glove setup
Dialpad Contact Center
$95/month- Essentials$95/month
- Voice
- Real-time AI
- Analytics
- Advanced$135/month
- Essentials + Digital
- WFM
- Custom integrations
- Premium$170/month
- Advanced + Full suite
- SLA guarantee
Which should you pick?
Choose LiveAgent if
- You need ticketing system.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want live chat.
Choose Dialpad Contact Center if
- You need voice intelligence.
- You work on Web, Desktop, Ios, Android.
- You also want real-time transcription.
Questions people ask
- Is LiveAgent or Dialpad Contact Center better?
- Neither clearly leads. LiveAgent starts at Free and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LiveAgent or Dialpad Contact Center?
- LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $95/month for Dialpad Contact Center.
- Does LiveAgent or Dialpad Contact Center run on more platforms?
- LiveAgent runs on Web, Ios, Android. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
- Can I use LiveAgent for free?
- Yes. LiveAgent has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
- What is LiveAgent best used for?
- LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Dialpad Contact Center is typically brought in for.
- What can LiveAgent do that Dialpad Contact Center cannot?
- LiveAgent covers Ticketing system, Live chat, Call center, Social media. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle GDPR, Web support, Ios support, Android support.