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Business Intelligence · head to head

Glassbox vs Dundas BI

Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
Dundas BI logo

Dundas BI

Business Intelligence

Flexible business intelligence platform

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales; Dundas BI the published Embedded BI Package starts from about $4,738.70 USD per month billed annually for 8 core capacity
  • They diverge on capability: Glassbox covers Session Replay, Dundas BI covers White-labeling.

Where they differ

Only the attributes on which Glassbox and Dundas BI actually diverge.

Attributes where Glassbox and Dundas BI differ
AttributeGlassboxDundas BI
Starting priceOn request$500/month
PlatformsWeb, Mobile, HybridWeb, Embedded, Mobile
Founded20101992

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Only in Dundas BI

  • White-labeling
  • Embedded Analytics
  • Data Preparation
  • Custom Visualizations
  • API
  • SQL Server
  • Oracle
  • PostgreSQL

Both cover

  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot Dundas BI
  • Bug reproductionnot Dundas BI
  • Conversion optimizationnot Dundas BI
  • Customer journey mappingnot Dundas BI
  • Usability testingnot Dundas BI

Dundas BI

  • Embedding dashboards and analytics inside another applicationnot Glassbox
  • Self service business intelligence and ad hoc reportingnot Glassbox
  • Building custom data visualisations against open BI APIsnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Dundas BI

  • The published Embedded BI Package starts from about $4,738.70 USD per month billed annually for 8 core capacity
  • That figure reflects a limited time 35 percent promotional discount rather than list price
  • Licensing is by CPU core capacity rather than by user, so cost scales with server hardware
  • Dundas is now part of insightsoftware following acquisition
  • The page states that a pricing plan is worked out together with the vendor rather than published as a rate card

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Dundas BI

$500/month
  • Professional$500/month
    • Full Platform
    • Embedding
    • Support
  • EnterpriseFree
    • Unlimited Users
    • Multi-tenant
    • Premium Support

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose Dundas BI if

  • You need white-labeling.
  • You work on Web, Embedded, Mobile.
  • You also want embedded analytics.
Dundas BI review

Questions people ask

Is Glassbox or Dundas BI better?
Neither clearly leads. Glassbox starts at On request and Dundas BI at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or Dundas BI?
Glassbox starts at On request and Dundas BI at $500/month.
Does Glassbox or Dundas BI run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. Dundas BI runs on Web, Embedded, Mobile.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Dundas BI is typically brought in for.
What can Glassbox do that Dundas BI cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Dundas BI covers White-labeling, Embedded Analytics, Data Preparation, Custom Visualizations. Both handle Web support, Mobile support.
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