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Glassbox vs Mode

Glassbox logo

Glassbox

Software

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
Mode logo

Mode

Software

Collaborative analytics for data teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Mode has a free tier, so it costs nothing to try first.
  • Each has a real cost: Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales; Mode free tier limited to 4GB RAM and 1 CPU for SQL notebooks, insufficient for large datasets
  • They diverge on capability: Glassbox covers Session Replay, Mode covers SQL Editor.

Where they differ

Only the attributes on which Glassbox and Mode actually diverge.

Attributes where Glassbox and Mode differ
AttributeGlassboxMode
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, HybridWeb
Founded20102013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Only in Mode

  • SQL Editor
  • Python/R Notebooks
  • Interactive Reports
  • Version Control
  • Scheduling
  • Snowflake
  • Redshift
  • BigQuery

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot Mode
  • Bug reproductionnot Mode
  • Conversion optimizationnot Mode
  • Customer journey mappingnot Mode
  • Usability testingnot Mode

Mode

  • Self-service analyticsnot Glassbox
  • Data explorationnot Glassbox
  • Ad-hoc reportingnot Glassbox
  • Collaborative analysisnot Glassbox
  • Embedded analyticsnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Mode

  • Free tier limited to 4GB RAM and 1 CPU for SQL notebooks, insufficient for large datasets
  • Requires SQL knowledge for most analysis tasks, creating dependency on technical resources
  • Paid plan pricing not publicly listed; requires sales consultation
  • Recently acquired by ThoughtSpot in 2026, creating product direction uncertainty
  • Limited customization options for visual aspects and embedded analytics

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Mode

Free
  • FreeFree
    • SQL Editor
    • Python/R Notebooks
    • Basic Charts
  • Business$65/month
    • Advanced Visualizations
    • Collaboration
    • Integrations

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose Mode if

  • You need sql editor.
  • You want to start without paying.
  • You also want python/r notebooks.
Mode review

Questions people ask

Is Glassbox or Mode better?
Neither clearly leads. Glassbox starts at On request and Mode at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or Mode?
Mode has a free tier; the other does not. Paid plans start at On request for Glassbox and Free for Mode.
Does Glassbox or Mode run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. Mode runs on Web.
Can I use Mode for free?
Yes. Mode has a free tier, so you can try it without paying. Glassbox starts at On request.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Mode is typically brought in for.
What can Glassbox do that Mode cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Mode covers SQL Editor, Python/R Notebooks, Interactive Reports, Version Control. Both handle Web support.

Answered from the vendors’ own pages

Mode: What languages does Mode support for analysis?

Mode notebooks support SQL, Python (3.11 with pandas, NumPy, scikit-learn, matplotlib), and R (4.2.0 with ggplot2, dplyr, tidyr). Both Python and R allow additional library installation at runtime.

Source
Mode: Can I integrate Mode notebook results into reports?

Yes. Mode allows adding notebook cell results directly to reports, with synchronized scheduling so reports re-run to keep data current.

Source
Mode: Does Mode support collaborative analysis?

Yes. Mode notebooks provide moveable code blocks and markdown cells enabling exploratory analysis and team collaboration on data queries and visualizations.

Source
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Related pages

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