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Software · head to head

Customer.io vs Honey

Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite
Honey logo

Honey

Software

Automatically find and apply coupon codes

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Honey has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that; Honey browser extension requires permission to access browsing and shopping data

Where they differ

Only the attributes on which Customer.io and Honey actually diverge.

Attributes where Customer.io and Honey differ
AttributeCustomer.ioHoney
Starting priceOn requestFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWebChrome, Firefox, Safari, Opera, Edge
FoundedUnknown2012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customer.io

Nothing recorded that Honey does not also cover.

Only in Honey

  • Automatic coupon codes
  • Price history
  • Honey Gold rewards
  • Price drop alerts
  • Chrome support
  • Firefox support
  • Edge support
  • Safari support

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Honey

  • Browser extension requires permission to access browsing and shopping data
  • Limited to 30,000+ retailer sites; not all retailers supported

Pricing, plan by plan

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Honey

Free

No published plan breakdown. See the Honey review.

Which should you pick?

Choose Customer.io if

Nothing in the data separates Customer.io from Honey on the points above - pick on price and on how each one feels to use.

Customer.io review

Choose Honey if

  • You need automatic coupon codes.
  • You want to start without paying.
  • You work on Chrome, Firefox, Safari, Opera, Edge.
  • You also want price history.
Honey review

Questions people ask

Is Customer.io or Honey better?
Neither clearly leads. Customer.io starts at On request and Honey at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customer.io or Honey?
Honey has a free tier; the other does not. Paid plans start at On request for Customer.io and Free for Honey.
Does Customer.io or Honey run on more platforms?
Customer.io runs on Web. Honey runs on Chrome, Firefox, Safari, Opera, Edge.
Can I use Honey for free?
Yes. Honey has a free tier, so you can try it without paying. Customer.io starts at On request.
What can Customer.io do that Honey cannot?
Honey covers Automatic coupon codes, Price history, Honey Gold rewards, Price drop alerts.

Answered from the vendors’ own pages

Honey: Is Honey free to use?

Yes, Honey's browser extension is completely free to use with no subscription fees. Users can earn rewards through purchases on participating sites and redeem points for gift cards.

Source
Honey: What browsers does Honey support?

Honey is available for Chrome, Firefox, Safari, Opera, and Edge browsers on desktop. iOS users can enable the extension for mobile Safari through the PayPal mobile app, but Android does not currently support the mobile extension.

Source
Honey: How does Honey search for coupon codes?

Honey automatically searches for and tests available coupon codes at checkout on 30,000+ popular sites. If a working code is found, Honey applies the one with the biggest savings to your cart.

Source
Honey: Can I track price drops with Honey?

Yes, Honey's Droplist feature allows you to add items and receive notifications about price drops, helping you find the best time to purchase.

Source
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Related pages

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