Customer Support · head to head
UserVoice vs Customerly
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
Where they differ
Only the attributes on which UserVoice and Customerly actually diverge.
| Attribute | UserVoice | Customerly |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | subscription |
| Free tier | No | Yes |
| Platforms | Web | Web, Ios, Android |
| Founded | Unknown | 2015 |
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in UserVoice
Nothing recorded that Customerly does not also cover.
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- Slack
- WordPress
What people use each for
The jobs each tool is most often brought in to do.
UserVoice
No use cases recorded yet. See the UserVoice review.
Customerly
- Customer supportnot UserVoice
- Lead generationnot UserVoice
- Email marketingnot UserVoice
- Customer feedbacknot UserVoice
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
UserVoice
- No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
- Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Pricing, plan by plan
UserVoice
On requestNo published plan breakdown. See the UserVoice review.
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Which should you pick?
Choose UserVoice if
Nothing in the data separates UserVoice from Customerly on the points above - pick on price and on how each one feels to use.
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Questions people ask
- Is UserVoice or Customerly better?
- Neither clearly leads. UserVoice starts at On request and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, UserVoice or Customerly?
- Customerly has a free tier; the other does not. Paid plans start at On request for UserVoice and Free for Customerly.
- Does UserVoice or Customerly run on more platforms?
- UserVoice runs on Web. Customerly runs on Web, Ios, Android.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. UserVoice starts at On request.
- What can UserVoice do that Customerly cannot?
- Customerly covers Live chat, Email marketing, Customer surveys, Help center.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source