Customer Support · head to head
UserVoice vs Amazon Connect
The short version
- Only Amazon Connect has a free tier, so it costs nothing to try first.
- Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
Where they differ
Only the attributes on which UserVoice and Amazon Connect actually diverge.
| Attribute | UserVoice | Amazon Connect |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | usage-based |
| Free tier | No | Yes |
| Founded | Unknown | 2006 |
Identical on both: platforms (Web), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in UserVoice
Nothing recorded that Amazon Connect does not also cover.
Only in Amazon Connect
- Voice
- Chat
- Tasks
- ML-powered analytics
- Contact Lens
- Outbound campaigns
- Forecasting
- Salesforce
What people use each for
The jobs each tool is most often brought in to do.
UserVoice
No use cases recorded yet. See the UserVoice review.
Amazon Connect
- Cloud contact centre with no per-seat licencenot UserVoice
- Voice, chat, email and SMS in one queuenot UserVoice
- Conversational analytics and agent assistnot UserVoice
- Outbound campaigns and automated contactnot UserVoice
- Workforce scheduling for contact centre agentsnot UserVoice
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
UserVoice
- No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
- Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation
Amazon Connect
- Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
- Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
- Rates vary by region and by third-party provider, so a published figure is indicative rather than final
- Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks
Pricing, plan by plan
UserVoice
On requestNo published plan breakdown. See the UserVoice review.
Amazon Connect
Free- Pay-as-you-go$0.018/minute
- Voice minutes
- Free tier available
- No upfront costs
Which should you pick?
Choose UserVoice if
Nothing in the data separates UserVoice from Amazon Connect on the points above - pick on price and on how each one feels to use.
Choose Amazon Connect if
- You need voice.
- You want to start without paying.
- You also want chat.
Questions people ask
- Is UserVoice or Amazon Connect better?
- Neither clearly leads. UserVoice starts at On request and Amazon Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, UserVoice or Amazon Connect?
- Amazon Connect has a free tier; the other does not. Paid plans start at On request for UserVoice and Free for Amazon Connect.
- Does UserVoice or Amazon Connect run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use Amazon Connect for free?
- Yes. Amazon Connect has a free tier, so you can try it without paying. UserVoice starts at On request.
- What can UserVoice do that Amazon Connect cannot?
- Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics.