Software · head to head
SurveySparrow vs Mouseflow
SurveySparrow
Software
Survey and feedback platform for employee engagement
- From
- Free
- Rated
- -
The short version
- Each has a real cost: SurveySparrow the free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey; Mouseflow the free plan is 500 sessions a month, one website and one month of data retention
- They diverge on capability: SurveySparrow covers Survey creation, Mouseflow covers Session Replay.
Where they differ
Only the attributes on which SurveySparrow and Mouseflow actually diverge.
| Attribute | SurveySparrow | Mouseflow |
|---|---|---|
| Pricing model | usage-based | freemium |
| Founded | 2011 | 2009 |
Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SurveySparrow
- Survey creation
- Engagement surveys
- Pulse surveys
- Analytics dashboard
- Mobile app
- Custom templates
- Action planning
- Reporting
Only in Mouseflow
- Session Replay
- 6 Types of Heatmaps
- Funnels
- Form Analytics
- User Feedback
- Google Analytics
- Segment
- HubSpot
What people use each for
The jobs each tool is most often brought in to do.
SurveySparrow
- Running conversational surveys and NPS programmesnot Mouseflow
- Collecting employee and customer feedback on a schedulenot Mouseflow
- Embedding surveys in websites, email and chat channelsnot Mouseflow
Mouseflow
- Session replay to watch how visitors use a pagenot SurveySparrow
- Click, scroll and geographic heatmapsnot SurveySparrow
- Conversion funnel and form analyticsnot SurveySparrow
- Friction detection on problem pagesnot SurveySparrow
- On-site feedback surveysnot SurveySparrow
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SurveySparrow
- The free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey
- The Basic and Starter plans include a single user; extra users cost $49 per user per month
- Responses are metered per month and additional responses or API calls require a custom quote from sales
- Custom branding requires the Business plan
- CSS customisation, auto translation, Key Driver Analysis and HIPAA compliance are Enterprise only
- The advertised savings of up to 40 percent require annual billing rather than quarterly
Mouseflow
- The free plan is 500 sessions a month, one website and one month of data retention
- Data retention is tiered, from 1 month on free to 12 months on Premium at $319 a month
- Essential at $25 a month covers a single website project
- SSO, custom privacy settings and priority support are on the higher tiers only
- The 14 day money-back guarantee applies to annual subscriptions and excludes Enterprise
Pricing, plan by plan
SurveySparrow
Free- FreeFree
- Basic surveys
- Limited questions
- Standard reports
- Pro$undefined/month
- Advanced surveys
- Unlimited questions
- Advanced analytics
Mouseflow
FreeNo published plan breakdown. See the Mouseflow review.
Which should you pick?
Choose SurveySparrow if
- You need survey creation.
- You want to start without paying.
- You also want engagement surveys.
Choose Mouseflow if
- You need session replay.
- You want to start without paying.
- You also want 6 types of heatmaps.
Questions people ask
- Is SurveySparrow or Mouseflow better?
- Neither clearly leads. SurveySparrow starts at Free and Mouseflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SurveySparrow or Mouseflow?
- SurveySparrow starts at Free and Mouseflow at Free.
- Does SurveySparrow or Mouseflow run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use SurveySparrow for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is SurveySparrow best used for?
- SurveySparrow is most often used for running conversational surveys and nps programmes, collecting employee and customer feedback on a schedule, embedding surveys in websites, email and chat channels. Of those, running conversational surveys and nps programmes and collecting employee and customer feedback on a schedule are not what Mouseflow is typically brought in for.
- What can SurveySparrow do that Mouseflow cannot?
- SurveySparrow covers Survey creation, Engagement surveys, Pulse surveys, Analytics dashboard. Mouseflow covers Session Replay, 6 Types of Heatmaps, Funnels, Form Analytics.