Live Chat & Chatbots · head to head
Smartsupp vs HubSpot Live Chat
Smartsupp
Live Chat & Chatbots
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
HubSpot Live Chat
Live Chat & Chatbots
Live chat integrated with HubSpot CRM platform
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
- They diverge on capability: Smartsupp covers Co-browsing, HubSpot Live Chat covers CRM integration.
Where they differ
Only the attributes on which Smartsupp and HubSpot Live Chat actually diverge.
| Attribute | Smartsupp | HubSpot Live Chat |
|---|---|---|
| Founded | 2012 | 2006 |
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Co-browsing
- Visitor tracking
- Heatmaps
- Shopify
- Zapier
- API
Only in HubSpot Live Chat
- CRM integration
- Visitor identification
- Chatbot builder
- Salesforce
- Gmail
- Outlook
Both cover
- Live chat messaging
- Slack
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot HubSpot Live Chat
HubSpot Live Chat
- Customer engagementnot Smartsupp
- Lead generationnot Smartsupp
- Customer supportnot Smartsupp
- Sales automationnot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
HubSpot Live Chat
- The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
HubSpot Live Chat
Free- FreeFree
- Live chat
- CRM
- Basic features
- Starter$50/month
- Marketing automation
- Enhanced features
- Professional$320/month
- Advanced workflows
- Custom reporting
Which should you pick?
Choose Smartsupp if
- You need co-browsing.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor tracking.
Choose HubSpot Live Chat if
- You need crm integration.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor identification.
Questions people ask
- Is Smartsupp or HubSpot Live Chat better?
- Neither clearly leads. Smartsupp starts at Free and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or HubSpot Live Chat?
- Smartsupp starts at Free and HubSpot Live Chat at Free.
- Does Smartsupp or HubSpot Live Chat run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Smartsupp for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what HubSpot Live Chat is typically brought in for.
- What can Smartsupp do that HubSpot Live Chat cannot?
- Smartsupp covers Co-browsing, Visitor tracking, Heatmaps, Shopify. HubSpot Live Chat covers CRM integration, Visitor identification, Chatbot builder, Salesforce. Both handle Live chat messaging, Slack, Web support, Mobile app support.