Software · head to head
Olark vs Acquire
The short version
- Only Olark has a free tier, so it costs nothing to try first.
- Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Acquire pricing is not published on any tier
- They diverge on capability: Olark covers Chat transcripts, Acquire covers Co-browsing.
Where they differ
Only the attributes on which Olark and Acquire actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Olark
- Chat transcripts
- Visitor insights
- Customization
- Offline messaging
- Shortcuts
- Mailchimp
- SSL
- ADA compliant
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Microsoft Dynamics
- SOC2
- PCI DSS
Both cover
- Live chat
- Salesforce
- HubSpot
- Slack
- Zendesk
- GDPR
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Olark
- Live chat on a website with a small support teamnot Acquire
- Running an AI agent on website conversations with human handoffnot Acquire
Acquire
- Live chat and messaging on a website or appnot Olark
- Omnichannel support across chat, SMS, email and voicenot Olark
- Video and cobrowsing sessions with customersnot Olark
- Routing and SLAs across a support queuenot Olark
- Call deflection from phone into digital channelsnot Olark
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Olark
- The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
- That flat price covers only one human seat, with each additional seat at $29 a month
- Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Olark
Free- FreeFree
- 20 chats/month
- 1 agent
- Basic customization
- Standard$29/month
- Unlimited chats
- Chat transcripts
- Integrations
- Pro$undefined/month
- Co-browsing
- Chatbot
- Priority support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Olark if
- You need chat transcripts.
- You want to start without paying.
- You also want visitor insights.
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Questions people ask
- Is Olark or Acquire better?
- Neither clearly leads. Olark starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Olark or Acquire?
- Olark has a free tier; the other does not. Paid plans start at Free for Olark and $50/month for Acquire.
- Does Olark or Acquire run on more platforms?
- Olark runs on Web. Acquire runs on Web, Ios, Android.
- Can I use Olark for free?
- Yes. Olark has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Olark best used for?
- Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Acquire is typically brought in for.
- What can Olark do that Acquire cannot?
- Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, Salesforce, HubSpot, Slack.