Customer Support · head to head
Missive vs Hiver
The short version
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
- They diverge on capability: Missive covers Team chat, Hiver covers Email assignment.
Where they differ
Only the attributes on which Missive and Hiver actually diverge.
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Team chat
- Tasks
- Calendar
- SMS
- Trello
- Pipedrive
Only in Hiver
- Email assignment
- Collision detection
- Email notes
- Templates
- Analytics
- Gmail
- Google Workspace
- Slack
Both cover
- Shared inbox
- Asana
- GDPR
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Hiver
- Collaborating on customer conversations with internal comments and tasksnot Hiver
Hiver
- Shared inbox managementnot Missive
- Customer support via Gmailnot Missive
- Team email collaborationnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Hiver
- Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Hiver
Free- FreeFree
- 2 users
- Email management
- Basic analytics
- Lite$19/month
- Unlimited users
- Email templates
- Notes & @mentions
- Pro$49/month
- CSAT surveys
- SLA management
- Custom reports
- Elite$69/month
- Round-robin
- Skill-based routing
- Okta SSO
Which should you pick?
Choose Missive if
- You need team chat.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want email.
Choose Hiver if
- You need email assignment.
- You want to start without paying.
- You work on Web, Chrome-extension.
- You also want collision detection.
Questions people ask
- Is Missive or Hiver better?
- Neither clearly leads. Missive starts at Free and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Hiver?
- Missive starts at Free and Hiver at Free.
- Does Missive or Hiver run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Hiver runs on Web, Chrome-extension.
- Can I use Missive for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Hiver is typically brought in for.
- What can Missive do that Hiver cannot?
- Missive covers Team chat, Email, Tasks, Calendar. Hiver covers Email assignment, Collision detection, Email notes, Templates. Both handle Shared inbox, Asana, GDPR, Web support.