Customer Support · head to head
Missive vs DelightChat
DelightChat
Customer Support
Omnichannel customer support for D2C brands
- From
- $29/month
- Rated
- -
The short version
- Only Missive has a free tier, so it costs nothing to try first.
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; DelightChat startup plan at $29/month has limited features compared to competitors
- They diverge on capability: Missive covers Shared inbox, DelightChat covers Unified inbox.
Where they differ
Only the attributes on which Missive and DelightChat actually diverge.
| Attribute | Missive | DelightChat |
|---|---|---|
| Starting price | Free | $29/month |
| Pricing model | subscription | Unknown |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android, Mac, Windows | Web, Ios, Android |
| Founded | 2015 | 2020 |
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
- Trello
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
- Shopify
- WooCommerce
- Magento
Both cover
- GDPR
- SSL
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot DelightChat
- Collaborating on customer conversations with internal comments and tasksnot DelightChat
DelightChat
- E-commerce supportnot Missive
- WhatsApp marketingnot Missive
- Order inquiriesnot Missive
- Social commercenot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Questions people ask
- Is Missive or DelightChat better?
- Neither clearly leads. Missive starts at Free and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or DelightChat?
- Missive has a free tier; the other does not. Paid plans start at Free for Missive and $29/month for DelightChat.
- Does Missive or DelightChat run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. DelightChat runs on Web, Ios, Android.
- Can I use Missive for free?
- Yes. Missive has a free tier, so you can try it without paying. DelightChat starts at $29/month.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what DelightChat is typically brought in for.
- What can Missive do that DelightChat cannot?
- Missive covers Shared inbox, Team chat, Tasks, Calendar. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle Email, GDPR, SSL, Web support.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
Source