Missive vs DelightChat
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Missive if you need Shared inbox and prefer a free starting option. Choose DelightChat if you prioritize Unified inbox and want plans starting at $49/month. Missive has a higher user rating (4.7 vs 4.5).
Missive vs DelightChat: At a Glance
| Criteria | Missive | DelightChat |
|---|---|---|
| User Rating | 4.7 | 4.5 |
| Pricing | Free | $49/month |
| Pricing Model | per-user | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android, Mac, Windows | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2015 | 2020 |
Feature Comparison: Missive vs DelightChat
| Feature | Missive | DelightChat |
|---|---|---|
| Shared inbox | ||
| Team chat | ||
| Tasks | ||
| Calendar | ||
| SMS | ||
| Asana | ||
| Trello | ||
| Pipedrive | ||
| HubSpot | ||
| Zapier | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Unified inbox | ||
| WhatsApp integration | ||
| Instagram DM | ||
| Facebook Messenger | ||
| Order management | ||
| Shopify | ||
| WooCommerce | ||
| Magento | ||
| WhatsApp Business API | ||
| End-to-end encryption | ||
| Web support | ||
| Ios support |
Missive vs DelightChat: Pricing Breakdown
Missive Pricing
Model: per-user
- 3 users
- Basic features
- Email & chat
- Unlimited users
- Shared inboxes
- Rules & automation
- Starter + Calendars
- SMS
- Productive + API
- SAML SSO
- Priority support
DelightChat Pricing
Model: per-user
- 3 users
- All channels
- Shopify integration
- 10 users
- WhatsApp automation
- Advanced reports
- Unlimited users
- Priority support
- Custom integrations
Pros and Cons
Missive
Pros
- Highly rated by users (4.7/5)
- Free plan available to get started
- Available on 5 platforms (Web, Ios, Android, Mac, Windows)
- Rich feature set with 15+ capabilities
- Strong Shared inbox functionality
- Strong Team chat functionality
Cons
- May require time to learn advanced features
DelightChat
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong WhatsApp integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Missive vs DelightChat?
Choose Missive if you:
- Need Shared inbox
- Want to start for free
- Work primarily on Web and Ios
- Value Team chat
Choose DelightChat if you:
- Need Unified inbox
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value WhatsApp integration
Frequently Asked Questions: Missive vs DelightChat
Is Missive better than DelightChat?
It depends on your needs. Missive has a 4.7/5 user rating while DelightChat has 4.5/5. Missive excels in Shared inbox and Team chat, while DelightChat stands out with Unified inbox and WhatsApp integration. Consider your budget (Free vs $49/month), platform needs, and specific feature requirements.
Which is cheaper, Missive or DelightChat?
Missive offers a free plan and starts at Free. DelightChat starts at $49/month. Missive has a clear pricing advantage with its free tier.
Can I use Missive and DelightChat together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Missive and DelightChat?
The key differences include: pricing model (per-user vs per-user), platform support (Web, Ios, Android, Mac, Windows vs Web, Ios, Android), and feature focus. Missive emphasizes Shared inbox, Team chat, Email while DelightChat focuses on Unified inbox, WhatsApp integration, Instagram DM. User ratings differ slightly: 4.7 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Missive and DelightChat.