Software · head to head
LiveAgent vs HappyFox
The short version
- Only LiveAgent has a free tier, so it costs nothing to try first.
- Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
- They diverge on capability: LiveAgent covers Ticketing system, HappyFox covers Ticketing.
Where they differ
Only the attributes on which LiveAgent and HappyFox actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LiveAgent
- Ticketing system
- Live chat
- Call center
- Social media
- Customer portal
- WordPress
- Shopify
- Magento
Only in HappyFox
- Ticketing
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Microsoft Teams
- Jira
Both cover
- Knowledge base
- Slack
- Zapier
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
LiveAgent
- Multichannel help desk covering email, chat, calls and social messagesnot HappyFox
- Ticketing and shared inbox for customer support teamsnot HappyFox
HappyFox
- Help desk ticketing across email, chat and phonenot LiveAgent
- Managing internal and customer support requests in one queuenot LiveAgent
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LiveAgent
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Pricing, plan by plan
LiveAgent
Free- FreeFree
- 7-day ticket history
- 1 chat button
- 1 email account
- Small$9/month
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Medium$29/month
- Call center
- 10 email accounts
- Advanced reporting
- Large$49/month
- Everything unlimited
- Senior account manager
- White glove setup
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Which should you pick?
Choose LiveAgent if
- You need ticketing system.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want live chat.
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want automation.
Questions people ask
- Is LiveAgent or HappyFox better?
- Neither clearly leads. LiveAgent starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LiveAgent or HappyFox?
- LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $29/month for HappyFox.
- Does LiveAgent or HappyFox run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use LiveAgent for free?
- Yes. LiveAgent has a free tier, so you can try it without paying. HappyFox starts at $29/month.
- What is LiveAgent best used for?
- LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what HappyFox is typically brought in for.
- What can LiveAgent do that HappyFox cannot?
- LiveAgent covers Ticketing system, Live chat, Call center, Social media. HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Both handle Knowledge base, Slack, Zapier, GDPR.