LiveAgent vs Freshworks Customer Service Suite
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose LiveAgent if you need Ticketing system and prefer a free starting option. Choose Freshworks Customer Service Suite if you prioritize Unified inbox and want a free tier to start. LiveAgent has a higher user rating (4.5 vs 4.4).
LiveAgent vs Freshworks Customer Service Suite: At a Glance
| Criteria | LiveAgent | Freshworks Customer Service Suite |
|---|---|---|
| User Rating | 4.5 | 4.4 |
| Pricing | Free | Free |
| Pricing Model | per-agent | per-agent |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android, Api |
| Category | Customer Support | Customer Support |
| Founded | 2004 | 2010 |
Feature Comparison: LiveAgent vs Freshworks Customer Service Suite
| Feature | LiveAgent | Freshworks Customer Service Suite |
|---|---|---|
| Ticketing system | ||
| Live chat | ||
| Call center | ||
| Social media | ||
| Knowledge base | ||
| Customer portal | ||
| WordPress | ||
| Shopify | ||
| Magento | ||
| Slack | ||
| Zapier | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Unified inbox | ||
| AI-powered chatbot | ||
| Self-service portal | ||
| Analytics | ||
| Automation | ||
| Microsoft Teams | ||
| Salesforce | ||
| SOC2 | ||
| ISO27001 | ||
| HIPAA |
LiveAgent vs Freshworks Customer Service Suite: Pricing Breakdown
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
Freshworks Customer Service Suite Pricing
Model: per-agent
- Basic ticketing
- Email channel
- Knowledge base
- 10 agent limit
- All channels
- Automation
- Integrations
- SLA management
- AI-powered features
- Custom reports
- Advanced workflows
- Priority support
- Custom objects
- Sandbox
- Audit logs
- Dedicated support
Pros and Cons
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
Freshworks Customer Service Suite
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong AI-powered chatbot functionality
Cons
- May require time to learn advanced features
Who Should Use LiveAgent vs Freshworks Customer Service Suite?
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Choose Freshworks Customer Service Suite if you:
- Need Unified inbox
- Want to start for free
- Work primarily on Web and Ios
- Value AI-powered chatbot
Frequently Asked Questions: LiveAgent vs Freshworks Customer Service Suite
Is LiveAgent better than Freshworks Customer Service Suite?
It depends on your needs. LiveAgent has a 4.5/5 user rating while Freshworks Customer Service Suite has 4.4/5. LiveAgent excels in Ticketing system and Live chat, while Freshworks Customer Service Suite stands out with Unified inbox and AI-powered chatbot. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, LiveAgent or Freshworks Customer Service Suite?
LiveAgent offers a free plan and starts at Free. Freshworks Customer Service Suite offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use LiveAgent and Freshworks Customer Service Suite together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between LiveAgent and Freshworks Customer Service Suite?
The key differences include: pricing model (per-agent vs per-agent), platform support (Web, Ios, Android vs Web, Ios, Android, Api), and feature focus. LiveAgent emphasizes Ticketing system, Live chat, Call center while Freshworks Customer Service Suite focuses on Unified inbox, AI-powered chatbot, Ticketing system. User ratings differ slightly: 4.5 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both LiveAgent and Freshworks Customer Service Suite.