Customer Support · head to head
Jira Service Management vs HappyFox
Jira Service Management
Customer Support
High-velocity service management
- From
- Free
- Rated
- -
The short version
- Only Jira Service Management has a free tier, so it costs nothing to try first.
- Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
- They diverge on capability: Jira Service Management covers Incident management, HappyFox covers Ticketing.
Where they differ
Only the attributes on which Jira Service Management and HappyFox actually diverge.
| Attribute | Jira Service Management | HappyFox |
|---|---|---|
| Starting price | Free | $29/month |
| Free tier | Yes | No |
| Founded | 2002 | 2012 |
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Jira Service Management
- Incident management
- Change management
- Problem management
- Asset management
- Knowledge management
- SLAs
- Jira Software
- Confluence
Only in HappyFox
- Ticketing
- Knowledge base
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Microsoft Teams
Both cover
- Slack
- SOC2
- GDPR
- ISO27001
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Jira Service Management
- IT service managementnot HappyFox
- Incident responsenot HappyFox
- Change managementnot HappyFox
- Asset trackingnot HappyFox
HappyFox
- Help desk ticketing across email, chat and phonenot Jira Service Management
- Managing internal and customer support requests in one queuenot Jira Service Management
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Jira Service Management
- The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Pricing, plan by plan
Jira Service Management
Free- FreeFree
- 3 agents
- Ticket management
- Knowledge base
- Standard$20/month
- Unlimited customers
- 250 agents
- 20 GB storage
- Premium$45/month
- Advanced incident management
- Asset management
- Change management
- Enterprise$undefined/month
- Unlimited sites
- 24/7 support
- Data residency
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Which should you pick?
Choose Jira Service Management if
- You need incident management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want change management.
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want knowledge base.
Questions people ask
- Is Jira Service Management or HappyFox better?
- Neither clearly leads. Jira Service Management starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Jira Service Management or HappyFox?
- Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $29/month for HappyFox.
- Does Jira Service Management or HappyFox run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Jira Service Management for free?
- Yes. Jira Service Management has a free tier, so you can try it without paying. HappyFox starts at $29/month.
- What is Jira Service Management best used for?
- Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what HappyFox is typically brought in for.
- What can Jira Service Management do that HappyFox cannot?
- Jira Service Management covers Incident management, Change management, Problem management, Asset management. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Slack, SOC2, GDPR, ISO27001.