Customer Support · head to head
HubSpot Service Hub vs Dialpad Contact Center
HubSpot Service Hub
Customer Support
Customer service software for scaling companies
- From
- Free
- Rated
- -
Dialpad Contact Center
Customer Support
AI-powered cloud contact center
- From
- $95/month
- Rated
- -
The short version
- Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
- Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
- They diverge on capability: HubSpot Service Hub covers Ticketing, Dialpad Contact Center covers Voice Intelligence.
Where they differ
Only the attributes on which HubSpot Service Hub and Dialpad Contact Center actually diverge.
| Attribute | HubSpot Service Hub | Dialpad Contact Center |
|---|---|---|
| Starting price | Free | $95/month |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android | Web, Desktop, Ios, Android |
| Founded | 2006 | 2011 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HubSpot Service Hub
- Ticketing
- Knowledge base
- Customer feedback
- Live chat
- Conversational bots
- Reporting
- HubSpot CRM
- Slack
Only in Dialpad Contact Center
- Voice Intelligence
- Real-time transcription
- Sentiment analysis
- Agent coaching
- Quality assurance
- Analytics
- HubSpot
- Zendesk
Both cover
- Salesforce
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Dialpad Contact Center
- Knowledge base and customer self-servicenot Dialpad Contact Center
- Live chat and chatbots on a websitenot Dialpad Contact Center
- Customer feedback surveys and CSATnot Dialpad Contact Center
- Support reporting tied into the HubSpot CRMnot Dialpad Contact Center
Dialpad Contact Center
- Cloud contact centre with voice, messaging and AI assistancenot HubSpot Service Hub
- Routing and monitoring customer calls with live transcriptionnot HubSpot Service Hub
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Dialpad Contact Center
- The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
- No per user price, seat minimum or feature comparison is published for any plan
- The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate
Pricing, plan by plan
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Dialpad Contact Center
$95/month- Essentials$95/month
- Voice
- Real-time AI
- Analytics
- Advanced$135/month
- Essentials + Digital
- WFM
- Custom integrations
- Premium$170/month
- Advanced + Full suite
- SLA guarantee
Which should you pick?
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose Dialpad Contact Center if
- You need voice intelligence.
- You work on Web, Desktop, Ios, Android.
- You also want real-time transcription.
Questions people ask
- Is HubSpot Service Hub or Dialpad Contact Center better?
- Neither clearly leads. HubSpot Service Hub starts at Free and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HubSpot Service Hub or Dialpad Contact Center?
- HubSpot Service Hub has a free tier; the other does not. Paid plans start at Free for HubSpot Service Hub and $95/month for Dialpad Contact Center.
- Does HubSpot Service Hub or Dialpad Contact Center run on more platforms?
- HubSpot Service Hub runs on Web, Ios, Android. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
- Can I use HubSpot Service Hub for free?
- Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
- What is HubSpot Service Hub best used for?
- HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Dialpad Contact Center is typically brought in for.
- What can HubSpot Service Hub do that Dialpad Contact Center cannot?
- HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle Salesforce, SOC2, GDPR, Web support.