Customer Support · head to head
HubSpot Service Hub vs Chatwoot
HubSpot Service Hub
Customer Support
Customer service software for scaling companies
- From
- Free
- Rated
- -
The short version
- Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Chatwoot free plan limited to 2 agents and 500 conversations per month
- They diverge on capability: HubSpot Service Hub covers Ticketing, Chatwoot covers Email inbox.
Where they differ
Only the attributes on which HubSpot Service Hub and Chatwoot actually diverge.
| Attribute | HubSpot Service Hub | Chatwoot |
|---|---|---|
| Pricing model | subscription | Unknown |
| Platforms | Web, Ios, Android | Web, Cloud, Self-hosted |
| Founded | 2006 | 2017 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HubSpot Service Hub
- Ticketing
- Customer feedback
- Conversational bots
- Reporting
- HubSpot CRM
- Zoom
- Microsoft Teams
- Salesforce
Only in Chatwoot
- Email inbox
- Social channels
- Chatbots
- Reports
- Telegram
- Line
Both cover
- Knowledge base
- Live chat
- Slack
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Chatwoot
- Knowledge base and customer self-servicenot Chatwoot
- Live chat and chatbots on a websitenot Chatwoot
- Customer feedback surveys and CSATnot Chatwoot
- Support reporting tied into the HubSpot CRMnot Chatwoot
Chatwoot
- Self-hosted supportnot HubSpot Service Hub
- Privacy-first chatnot HubSpot Service Hub
- Multi-channel supportnot HubSpot Service Hub
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Chatwoot
- Free plan limited to 2 agents and 500 conversations per month
- Self-hosted option requires managing infrastructure, updates, and external messaging costs
- Smaller ecosystem and community compared to Zendesk or Intercom
- AI features require credit consumption and additional configuration
Pricing, plan by plan
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Chatwoot
Free- HackerFree
- 2 agents
- 500 conversations per month
- 1 live chat channel
- Startups$19/month
- Unlimited agents
- Unlimited conversations
Which should you pick?
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer feedback.
Choose Chatwoot if
- You need email inbox.
- You want to start without paying.
- You work on Web, Cloud, Self-hosted.
- You also want social channels.
Questions people ask
- Is HubSpot Service Hub or Chatwoot better?
- Neither clearly leads. HubSpot Service Hub starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HubSpot Service Hub or Chatwoot?
- HubSpot Service Hub starts at Free and Chatwoot at Free.
- Does HubSpot Service Hub or Chatwoot run on more platforms?
- HubSpot Service Hub runs on Web, Ios, Android. Chatwoot runs on Web, Cloud, Self-hosted.
- Can I use HubSpot Service Hub for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is HubSpot Service Hub best used for?
- HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Chatwoot is typically brought in for.
- What can HubSpot Service Hub do that Chatwoot cannot?
- HubSpot Service Hub covers Ticketing, Customer feedback, Conversational bots, Reporting. Chatwoot covers Email inbox, Social channels, Chatbots, Reports. Both handle Knowledge base, Live chat, Slack, GDPR.
Answered from the vendors’ own pages
Chatwoot: Does Chatwoot offer a self-hosted option?
Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.
SourceChatwoot: What communication channels does Chatwoot support?
Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.
SourceChatwoot: Is there a free plan for Chatwoot?
Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.
SourceChatwoot: What AI features does Chatwoot include?
Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.
Source