Software · head to head
Hiver vs Customerly
Customerly
Software
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- They diverge on capability: Hiver covers Shared inbox, Customerly covers Live chat.
Where they differ
Only the attributes on which Hiver and Customerly actually diverge.
| Attribute | Hiver | Customerly |
|---|---|---|
| Platforms | Web, Chrome-extension | Web, Ios, Android |
| Founded | 2011 | 2015 |
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Hiver
- Shared inbox
- Email assignment
- Collision detection
- Email notes
- Templates
- Analytics
- Gmail
- Google Workspace
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
Both cover
- Slack
- GDPR
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Hiver
- Shared inbox managementnot Customerly
- Customer support via Gmailnot Customerly
- Team email collaborationnot Customerly
Customerly
- Customer supportnot Hiver
- Lead generationnot Hiver
- Email marketingnot Hiver
- Customer feedbacknot Hiver
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Hiver
- Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Pricing, plan by plan
Hiver
Free- FreeFree
- 2 users
- Email management
- Basic analytics
- Lite$19/month
- Unlimited users
- Email templates
- Notes & @mentions
- Pro$49/month
- CSAT surveys
- SLA management
- Custom reports
- Elite$69/month
- Round-robin
- Skill-based routing
- Okta SSO
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Which should you pick?
Choose Hiver if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Chrome-extension.
- You also want email assignment.
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Questions people ask
- Is Hiver or Customerly better?
- Neither clearly leads. Hiver starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Hiver or Customerly?
- Hiver starts at Free and Customerly at Free.
- Does Hiver or Customerly run on more platforms?
- Hiver runs on Web, Chrome-extension. Customerly runs on Web, Ios, Android.
- Can I use Hiver for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Hiver best used for?
- Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Customerly is typically brought in for.
- What can Hiver do that Customerly cannot?
- Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Slack, GDPR, Web support.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source