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Software · head to head

Help Scout vs Chatwoot

Help Scout logo

Help Scout

Software

Customer service software that people love

From
Free
Rated
-
Full reviewWebsite
Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Help Scout the free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier; Chatwoot free plan limited to 2 agents and 500 conversations per month
  • They diverge on capability: Help Scout covers Shared inbox, Chatwoot covers Email inbox.

Where they differ

Only the attributes on which Help Scout and Chatwoot actually diverge.

Attributes where Help Scout and Chatwoot differ
AttributeHelp ScoutChatwoot
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Cloud, Self-hosted
Founded20112017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Help Scout

  • Shared inbox
  • Customer profiles
  • Workflows
  • Reporting
  • Salesforce
  • HubSpot
  • Jira
  • Shopify

Only in Chatwoot

  • Email inbox
  • Social channels
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram
  • Line
  • Facebook

Both cover

  • Knowledge base
  • Live chat
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Help Scout

  • Shared inbox and help desk for customer support teamsnot Chatwoot
  • Publishing a knowledge base alongside email and chat supportnot Chatwoot

Chatwoot

  • Self-hosted supportnot Help Scout
  • Privacy-first chatnot Help Scout
  • Multi-channel supportnot Help Scout

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Help Scout

  • The free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier
  • Inboxes are rationed by plan, at 1 on free, 5 on Plus and 10 on Pro
  • Each plan also caps users, at 25 on Standard and 50 on Plus
  • The Pro plan at $75 per user per month carries a 10 user minimum, so the entry cost is $750 a month
  • SSO, SAML and HIPAA compliance are Pro only
  • AI Answers is billed separately at $0.75 per resolution on top of the seat price

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Pricing, plan by plan

Help Scout

Free
  • Standard$20/month
    • 2 mailboxes
    • 1 Docs site
    • Email & live chat
  • Plus$40/month
    • 5 mailboxes
    • Custom fields
    • Advanced permissions
  • Pro$65/month
    • 25 mailboxes
    • Enterprise security
    • HIPAA compliance

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Which should you pick?

Choose Help Scout if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer profiles.
Help Scout review

Choose Chatwoot if

  • You need email inbox.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want social channels.
Chatwoot review

Questions people ask

Is Help Scout or Chatwoot better?
Neither clearly leads. Help Scout starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Help Scout or Chatwoot?
Help Scout starts at Free and Chatwoot at Free.
Does Help Scout or Chatwoot run on more platforms?
Help Scout runs on Web, Ios, Android. Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Help Scout for free?
Both have a free tier, so you can try either at no cost before committing.
What is Help Scout best used for?
Help Scout is most often used for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. Of those, shared inbox and help desk for customer support teams and publishing a knowledge base alongside email and chat support are not what Chatwoot is typically brought in for.
What can Help Scout do that Chatwoot cannot?
Help Scout covers Shared inbox, Customer profiles, Workflows, Reporting. Chatwoot covers Email inbox, Social channels, Chatbots, Reports. Both handle Knowledge base, Live chat, Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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