Softwr

Software · head to head

Help Scout vs BMC Helix

Help Scout logo

Help Scout

Software

Customer service software that people love

From
Free
Rated
-
Full reviewWebsite
B

BMC Helix

Software

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Help Scout has a free tier, so it costs nothing to try first.
  • Each has a real cost: Help Scout the free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier; BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Where they differ

Only the attributes on which Help Scout and BMC Helix actually diverge.

Attributes where Help Scout and BMC Helix differ
AttributeHelp ScoutBMC Helix
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded2011Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Help Scout

  • Shared inbox
  • Knowledge base
  • Live chat
  • Customer profiles
  • Workflows
  • Reporting
  • Slack
  • Salesforce

Only in BMC Helix

Nothing recorded that Help Scout does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Help Scout

  • Shared inbox and help desk for customer support teamsnot BMC Helix
  • Publishing a knowledge base alongside email and chat supportnot BMC Helix

BMC Helix

No use cases recorded yet. See the BMC Helix review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Help Scout

  • The free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier
  • Inboxes are rationed by plan, at 1 on free, 5 on Plus and 10 on Pro
  • Each plan also caps users, at 25 on Standard and 50 on Plus
  • The Pro plan at $75 per user per month carries a 10 user minimum, so the entry cost is $750 a month
  • SSO, SAML and HIPAA compliance are Pro only
  • AI Answers is billed separately at $0.75 per resolution on top of the seat price

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Pricing, plan by plan

Help Scout

Free
  • Standard$20/month
    • 2 mailboxes
    • 1 Docs site
    • Email & live chat
  • Plus$40/month
    • 5 mailboxes
    • Custom fields
    • Advanced permissions
  • Pro$65/month
    • 25 mailboxes
    • Enterprise security
    • HIPAA compliance

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Which should you pick?

Choose Help Scout if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Help Scout review

Choose BMC Helix if

Nothing in the data separates BMC Helix from Help Scout on the points above - pick on price and on how each one feels to use.

BMC Helix review

Questions people ask

Is Help Scout or BMC Helix better?
Neither clearly leads. Help Scout starts at Free and BMC Helix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Help Scout or BMC Helix?
Help Scout has a free tier; the other does not. Paid plans start at Free for Help Scout and On request for BMC Helix.
Does Help Scout or BMC Helix run on more platforms?
Help Scout runs on Web, Ios, Android. BMC Helix runs on Web.
Can I use Help Scout for free?
Yes. Help Scout has a free tier, so you can try it without paying. BMC Helix starts at On request.
What is Help Scout best used for?
Help Scout is most often used for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. Of those, shared inbox and help desk for customer support teams and publishing a knowledge base alongside email and chat support are not what BMC Helix is typically brought in for.
What can Help Scout do that BMC Helix cannot?
Help Scout covers Shared inbox, Knowledge base, Live chat, Customer profiles.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Help Scout

More on BMC Helix

Keep looking

Other head to heads