Software · head to head
HappyFox vs DelightChat
The short version
- Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; DelightChat startup plan at $29/month has limited features compared to competitors
- They diverge on capability: HappyFox covers Ticketing, DelightChat covers Unified inbox.
Where they differ
Only the attributes on which HappyFox and DelightChat actually diverge.
| Attribute | HappyFox | DelightChat |
|---|---|---|
| Pricing model | subscription | Unknown |
| Founded | 2012 | 2020 |
Identical on both: starting price ($29/month), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HappyFox
- Ticketing
- Knowledge base
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Slack
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
- Shopify
- WooCommerce
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HappyFox
- Help desk ticketing across email, chat and phonenot DelightChat
- Managing internal and customer support requests in one queuenot DelightChat
DelightChat
- E-commerce supportnot HappyFox
- WhatsApp marketingnot HappyFox
- Order inquiriesnot HappyFox
- Social commercenot HappyFox
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Pricing, plan by plan
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Which should you pick?
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Questions people ask
- Is HappyFox or DelightChat better?
- Neither clearly leads. HappyFox starts at $29/month and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HappyFox or DelightChat?
- HappyFox starts at $29/month and DelightChat at $29/month.
- Does HappyFox or DelightChat run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is HappyFox best used for?
- HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what DelightChat is typically brought in for.
- What can HappyFox do that DelightChat cannot?
- HappyFox covers Ticketing, Knowledge base, Automation, SLA management. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle GDPR, Web support, Ios support, Android support.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
Source