Customer Support · head to head
Customerly vs Chatwoot
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Chatwoot free plan limited to 2 agents and 500 conversations per month
- They diverge on capability: Customerly covers Email marketing, Chatwoot covers Email inbox.
Where they differ
Only the attributes on which Customerly and Chatwoot actually diverge.
| Attribute | Customerly | Chatwoot |
|---|---|---|
| Pricing model | subscription | Unknown |
| Platforms | Web, Ios, Android | Web, Cloud, Self-hosted |
| Founded | 2015 | 2017 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
- Zapier
Only in Chatwoot
- Email inbox
- Social channels
- Knowledge base
- Chatbots
- Reports
- Telegram
- Line
Both cover
- Live chat
- Slack
- GDPR
- SSL
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer supportnot Chatwoot
- Lead generationnot Chatwoot
- Email marketingnot Chatwoot
- Customer feedbacknot Chatwoot
Chatwoot
- Self-hosted supportnot Customerly
- Privacy-first chatnot Customerly
- Multi-channel supportnot Customerly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Chatwoot
- Free plan limited to 2 agents and 500 conversations per month
- Self-hosted option requires managing infrastructure, updates, and external messaging costs
- Smaller ecosystem and community compared to Zendesk or Intercom
- AI features require credit consumption and additional configuration
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Chatwoot
Free- HackerFree
- 2 agents
- 500 conversations per month
- 1 live chat channel
- Startups$19/month
- Unlimited agents
- Unlimited conversations
Which should you pick?
Choose Customerly if
- You need email marketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer surveys.
Choose Chatwoot if
- You need email inbox.
- You want to start without paying.
- You work on Web, Cloud, Self-hosted.
- You also want social channels.
Questions people ask
- Is Customerly or Chatwoot better?
- Neither clearly leads. Customerly starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or Chatwoot?
- Customerly starts at Free and Chatwoot at Free.
- Does Customerly or Chatwoot run on more platforms?
- Customerly runs on Web, Ios, Android. Chatwoot runs on Web, Cloud, Self-hosted.
- Can I use Customerly for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Chatwoot is typically brought in for.
- What can Customerly do that Chatwoot cannot?
- Customerly covers Email marketing, Customer surveys, Help center, Automation. Chatwoot covers Email inbox, Social channels, Knowledge base, Chatbots. Both handle Live chat, Slack, GDPR, SSL.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceChatwoot: Does Chatwoot offer a self-hosted option?
Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceChatwoot: What communication channels does Chatwoot support?
Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
SourceChatwoot: Is there a free plan for Chatwoot?
Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.
SourceChatwoot: What AI features does Chatwoot include?
Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.
Source