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Software · head to head

Customer.io vs SurveyMonkey

Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite
SurveyMonkey logo

SurveyMonkey

Software

Turn feedback into action

From
99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that; SurveyMonkey team plans require minimum 3 users as baseline

Where they differ

Only the attributes on which Customer.io and SurveyMonkey actually diverge.

Attributes where Customer.io and SurveyMonkey differ
AttributeCustomer.ioSurveyMonkey
Starting priceOn request99/month
FoundedUnknown1999

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customer.io

Nothing recorded that SurveyMonkey does not also cover.

Only in SurveyMonkey

  • Survey builder
  • Question bank
  • Survey logic
  • Multi-language surveys
  • Mobile surveys
  • Real-time results
  • Data analysis tools
  • Custom branding

What people use each for

The jobs each tool is most often brought in to do.

Customer.io

No use cases recorded yet. See the Customer.io review.

SurveyMonkey

  • Market research and customer surveysnot Customer.io
  • Employee feedback and engagement trackingnot Customer.io
  • Data collection and analysisnot Customer.io
  • Customer satisfaction and NPS measurementsnot Customer.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

SurveyMonkey

  • Team plans require minimum 3 users as baseline
  • Annual response limits enforced: 50,000 responses/year on Team Advantage, 100,000 on Team Premier
  • Additional responses beyond annual limits charged at AED 0.50 per response
  • Enterprise plan requires custom pricing and minimum 5 users
  • Advanced features like multilingual surveys and phone support require Team Premier tier

Pricing, plan by plan

Customer.io

On request

No published plan breakdown. See the Customer.io review.

SurveyMonkey

99/month

No published plan breakdown. See the SurveyMonkey review.

Which should you pick?

Choose Customer.io if

Nothing in the data separates Customer.io from SurveyMonkey on the points above - pick on price and on how each one feels to use.

Customer.io review

Choose SurveyMonkey if

  • You need survey builder.
  • You also want question bank.
SurveyMonkey review

Questions people ask

Is Customer.io or SurveyMonkey better?
Neither clearly leads. Customer.io starts at On request and SurveyMonkey at 99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customer.io or SurveyMonkey?
Customer.io starts at On request and SurveyMonkey at 99/month.
Does Customer.io or SurveyMonkey run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can Customer.io do that SurveyMonkey cannot?
SurveyMonkey covers Survey builder, Question bank, Survey logic, Multi-language surveys.
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Related pages

More on Customer.io

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