Software · head to head
Crisp vs Acquire
The short version
- Only Crisp has a free tier, so it costs nothing to try first.
- Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Acquire pricing is not published on any tier
- They diverge on capability: Crisp covers Shared inbox, Acquire covers Co-browsing.
Where they differ
Only the attributes on which Crisp and Acquire actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Crisp
- Shared inbox
- Chatbots
- Video calls
- CRM
- WordPress
- Shopify
- Zapier
- Segment
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Salesforce
- Zendesk
- HubSpot
- Microsoft Dynamics
Both cover
- Live chat
- Knowledge base
- Slack
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Acquire
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Acquire
Acquire
- Live chat and messaging on a website or appnot Crisp
- Omnichannel support across chat, SMS, email and voicenot Crisp
- Video and cobrowsing sessions with customersnot Crisp
- Routing and SLAs across a support queuenot Crisp
- Call deflection from phone into digital channelsnot Crisp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Crisp
FreeNo published plan breakdown. See the Crisp review.
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Crisp if
- You need shared inbox.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want chatbots.
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Questions people ask
- Is Crisp or Acquire better?
- Neither clearly leads. Crisp starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Crisp or Acquire?
- Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $50/month for Acquire.
- Does Crisp or Acquire run on more platforms?
- Crisp runs on Cloud-based SaaS. Acquire runs on Web, Ios, Android.
- Can I use Crisp for free?
- Yes. Crisp has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Crisp best used for?
- Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Acquire is typically brought in for.
- What can Crisp do that Acquire cannot?
- Crisp covers Shared inbox, Chatbots, Video calls, CRM. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, Knowledge base, Slack, GDPR.