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Acquire vs Crisp

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire no pricing published on website; Crisp free tier limited to 2 seats and 100 customer profiles
  • They diverge on capability: Acquire covers Co-browsing, Crisp covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acquire and Crisp actually diverge.

Attributes where Acquire and Crisp differ
AttributeAcquireCrisp
Starting price$50/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidCloud-based SaaS

Identical on both: user rating (Not yet rated), category (Live Chat), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Salesforce
  • Zendesk
  • HubSpot
  • Microsoft Dynamics

Only in Crisp

  • Shared inbox
  • Chatbots
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Zapier
  • Segment

Both cover

  • Live chat
  • Knowledge base
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Crisp
  • Omnichannel support across chat, SMS, email and voicenot Crisp
  • Video and cobrowsing sessions with customersnot Crisp
  • Routing and SLAs across a support queuenot Crisp
  • Call deflection from phone into digital channelsnot Crisp

Crisp

  • Customer service and support automationnot Acquire
  • Chat and omnichannel messagingnot Acquire
  • Chatbot and AI conversation managementnot Acquire
  • Customer profile and ticket managementnot Acquire
  • Team collaboration on customer communicationnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Questions people ask

Is Acquire or Crisp better?
Neither clearly leads. Acquire starts at $50/month and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Crisp?
Crisp has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Crisp.
Does Acquire or Crisp run on more platforms?
Acquire runs on Web, Ios, Android. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Crisp is typically brought in for.
What can Acquire do that Crisp cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Crisp covers Shared inbox, Chatbots, Video calls, CRM. Both handle Live chat, Knowledge base, Slack, GDPR.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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