Live Chat & Chatbots · head to head
Capacity vs Acquire
Capacity
Live Chat & Chatbots
AI-powered customer service automation platform
- From
- On request
- Rated
- -
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
The short version
- Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; Acquire pricing is not published on any tier
- They diverge on capability: Capacity covers AI chatbot, Acquire covers Live chat.
Where they differ
Only the attributes on which Capacity and Acquire actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- ServiceNow
- Mobile support
- Chat widgets support
- API support
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- HubSpot
- Microsoft Dynamics
Both cover
- Salesforce
- Zendesk
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Capacity
- Knowledge base and helpdesk deflectionnot Acquire
- AI agents answering across chat, voice, email and SMSnot Acquire
- Real-time assistance for human agents on a callnot Acquire
- Automating multi-step support workflowsnot Acquire
- Regulated support environments needing the HIPAA packagenot Acquire
Acquire
- Live chat and messaging on a website or appnot Capacity
- Omnichannel support across chat, SMS, email and voicenot Capacity
- Video and cobrowsing sessions with customersnot Capacity
- Routing and SLAs across a support queuenot Capacity
- Call deflection from phone into digital channelsnot Capacity
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Questions people ask
- Is Capacity or Acquire better?
- Neither clearly leads. Capacity starts at On request and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capacity or Acquire?
- Capacity starts at On request and Acquire at $50/month.
- Does Capacity or Acquire run on more platforms?
- Capacity runs on Web, Mobile, Chat widgets, API. Acquire runs on Web, Ios, Android.
- What is Capacity best used for?
- Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what Acquire is typically brought in for.
- What can Capacity do that Acquire cannot?
- Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Salesforce, Zendesk, Slack, Web support.