Software · head to head
Vtiger vs Capsule CRM
The short version
- Each has a real cost: Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
Where they differ
Only the attributes on which Vtiger and Capsule CRM actually diverge.
| Attribute | Vtiger | Capsule CRM |
|---|---|---|
| Pricing model | subscription | freemium |
| Platforms | Web, Ios, Android | Web |
| Founded | 2004 | Unknown |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Vtiger
- Contact management
- Sales pipeline
- Service desk
- Marketing automation
- Reporting
- Mobile app
- API access
- Zapier
Only in Capsule CRM
Nothing recorded that Vtiger does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Vtiger
- Small team CRM with tiered per-user pricing as needs grownot Capsule CRM
Capsule CRM
No use cases recorded yet. See the Capsule CRM review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Vtiger
- Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- One Growth plan is limited to 15 users
- Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30
Capsule CRM
- Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
- Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
- Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
- Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price
Pricing, plan by plan
Vtiger
Free- FreeFree
- Contact management
- Basic CRM
- Professional$10/month
- Everything in Free
- Sales automation
- Service management
- Enterprise$30/month
- Everything in Professional
- Advanced customization
Capsule CRM
FreeNo published plan breakdown. See the Capsule CRM review.
Which should you pick?
Choose Vtiger if
- You need contact management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is Vtiger or Capsule CRM better?
- Neither clearly leads. Vtiger starts at Free and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Vtiger or Capsule CRM?
- Vtiger starts at Free and Capsule CRM at Free.
- Does Vtiger or Capsule CRM run on more platforms?
- Vtiger runs on Web, Ios, Android. Capsule CRM runs on Web.
- Can I use Vtiger for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Vtiger best used for?
- Vtiger is most often used for small team crm with tiered per-user pricing as needs grow. Of those, small team crm with tiered per-user pricing as needs grow is not what Capsule CRM is typically brought in for.
- What can Vtiger do that Capsule CRM cannot?
- Vtiger covers Contact management, Sales pipeline, Service desk, Marketing automation.