CRM & Sales · head to head
Vtiger vs Capsule
The short version
- Only Vtiger has a free tier, so it costs nothing to try first.
- Each has a real cost: Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage; Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- They diverge on capability: Vtiger covers Sales pipeline, Capsule covers Deal tracking.
Where they differ
Only the attributes on which Vtiger and Capsule actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Vtiger
- Sales pipeline
- Service desk
- Marketing automation
- Reporting
- Mobile app
- API access
- Google Drive
- On-premise deployment
Only in Capsule
- Deal tracking
- Task management
- Email sync
- Activity timeline
- Google Apps
- English language support
Both cover
- Contact management
- Zapier
- Slack
- GDPR
- Cloud deployment
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Vtiger
- Small team CRM with tiered per-user pricing as needs grownot Capsule
Capsule
- Simple contact and pipeline CRM for a small teamnot Vtiger
- Tracking deals and follow-up tasksnot Vtiger
- Linking emails and notes to contact recordsnot Vtiger
- Multiple sales pipelines on the paid tiersnot Vtiger
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Vtiger
- Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- One Growth plan is limited to 15 users
- Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Pricing, plan by plan
Vtiger
Free- FreeFree
- Contact management
- Basic CRM
- Professional$10/month
- Everything in Free
- Sales automation
- Service management
- Enterprise$30/month
- Everything in Professional
- Advanced customization
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Which should you pick?
Choose Vtiger if
- You need sales pipeline.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want service desk.
Choose Capsule if
- You need deal tracking.
- You work on Web, Ios, Android.
- You also want task management.
Questions people ask
- Is Vtiger or Capsule better?
- Neither clearly leads. Vtiger starts at Free and Capsule at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Vtiger or Capsule?
- Vtiger has a free tier; the other does not. Paid plans start at Free for Vtiger and $19/month for Capsule.
- Does Vtiger or Capsule run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Vtiger for free?
- Yes. Vtiger has a free tier, so you can try it without paying. Capsule starts at $19/month.
- What is Vtiger best used for?
- Vtiger is most often used for small team crm with tiered per-user pricing as needs grow. Of those, small team crm with tiered per-user pricing as needs grow is not what Capsule is typically brought in for.
- What can Vtiger do that Capsule cannot?
- Vtiger covers Sales pipeline, Service desk, Marketing automation, Reporting. Capsule covers Deal tracking, Task management, Email sync, Activity timeline. Both handle Contact management, Zapier, Slack, GDPR.