CRM & Sales · head to head
Vtiger vs Bitrix24
The short version
- Each has a real cost: Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
- They diverge on capability: Vtiger covers Marketing automation, Bitrix24 covers Project management.
Where they differ
Only the attributes on which Vtiger and Bitrix24 actually diverge.
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Vtiger
- Marketing automation
- Reporting
- API access
- Google Drive
Only in Bitrix24
- Project management
- Chat
- Automation
- Google Apps
- Microsoft 365
Both cover
- Contact management
- Sales pipeline
- Service desk
- Mobile app
- Zapier
- Slack
- GDPR
- Cloud deployment
- On-premise deployment
- Web support
- Ios support
- Android support
- Multiple languages language support
What people use each for
The jobs each tool is most often brought in to do.
Vtiger
- Small team CRM with tiered per-user pricing as needs grownot Bitrix24
Bitrix24
- CRM and sales pipeline management for a small businessnot Vtiger
- Team chat, tasks and project management in one suitenot Vtiger
- Telephony and email integrated with customer recordsnot Vtiger
- Document storage and collaborationnot Vtiger
- Workflow automation and HR records on the higher tiersnot Vtiger
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Vtiger
- Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- One Growth plan is limited to 15 users
- Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30
Bitrix24
- The free plan is limited to 2 users and 5 GB of storage
- Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
- Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
- Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
- SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month
Pricing, plan by plan
Vtiger
Free- FreeFree
- Contact management
- Basic CRM
- Professional$10/month
- Everything in Free
- Sales automation
- Service management
- Enterprise$30/month
- Everything in Professional
- Advanced customization
Bitrix24
Free- FreeFree
- Up to 12 users
- Basic CRM
- Chat
- Basic$39/month
- Everything in Free
- Sales automation
- Customer portal
- Standard$99/month
- Everything in Basic
- Advanced automation
- Custom fields
- Professional$199/month
- Everything in Standard
- Dedicated support
Which should you pick?
Choose Vtiger if
- You need marketing automation.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want reporting.
Choose Bitrix24 if
- You need project management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want chat.
Questions people ask
- Is Vtiger or Bitrix24 better?
- Neither clearly leads. Vtiger starts at Free and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Vtiger or Bitrix24?
- Vtiger starts at Free and Bitrix24 at Free.
- Does Vtiger or Bitrix24 run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Vtiger for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Vtiger best used for?
- Vtiger is most often used for small team crm with tiered per-user pricing as needs grow. Of those, small team crm with tiered per-user pricing as needs grow is not what Bitrix24 is typically brought in for.
- What can Vtiger do that Bitrix24 cannot?
- Vtiger covers Marketing automation, Reporting, API access, Google Drive. Bitrix24 covers Project management, Chat, Automation, Google Apps. Both handle Contact management, Sales pipeline, Service desk, Mobile app.