Software · head to head
Smartsupp vs Chatra
Smartsupp
Software
Live chat with advanced visitor tracking and co-browsing
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Chatra free plan is capped at 5 chats per month and one agent seat
- They diverge on capability: Smartsupp covers Co-browsing, Chatra covers CRM functionality.
Where they differ
Only the attributes on which Smartsupp and Chatra actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Smartsupp
- Co-browsing
- Heatmaps
Only in Chatra
- CRM functionality
- Chat history
Both cover
- Live chat messaging
- Visitor tracking
- Shopify
- Zapier
- Slack
- API
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Smartsupp
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Chatra
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Smartsupp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Smartsupp
- Free plan is capped at 1 operator and 25 conversations per month
- Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
- Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Pricing, plan by plan
Smartsupp
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Professional$30/month
- Unlimited agents
- Co-browsing
- Business$60/month
- Advanced analytics
- Priority support
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Which should you pick?
Choose Smartsupp if
- You need co-browsing.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want heatmaps.
Choose Chatra if
- You need crm functionality.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want chat history.
Questions people ask
- Is Smartsupp or Chatra better?
- Neither clearly leads. Smartsupp starts at Free and Chatra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Smartsupp or Chatra?
- Smartsupp starts at Free and Chatra at Free.
- Does Smartsupp or Chatra run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Smartsupp for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Smartsupp best used for?
- Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Chatra is typically brought in for.
- What can Smartsupp do that Chatra cannot?
- Smartsupp covers Co-browsing, Heatmaps. Chatra covers CRM functionality, Chat history. Both handle Live chat messaging, Visitor tracking, Shopify, Zapier.