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Software · head to head

RudderStack vs Salesforce Flows

RudderStack logo

RudderStack

Software

The open-source customer data platform

From
Free
Rated
-
Full reviewWebsite
Salesforce Flows logo

Salesforce Flows

Software

Automation inside Salesforce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: RudderStack on the free plan data processing stops after a second consecutive overage rather than being billed, so exceeding 250,000 events twice breaks the pipeline; Salesforce Flows not suitable for highly complex scenarios with intricate decision-making or bulk data processing
  • They diverge on capability: RudderStack covers Data collection, Salesforce Flows covers Visual flow builder.

Where they differ

Only the attributes on which RudderStack and Salesforce Flows actually diverge.

Attributes where RudderStack and Salesforce Flows differ
AttributeRudderStackSalesforce Flows
Pricing modelusage-basedUnknown
PlatformsWeb, Self-hostedSalesforce Cloud, Web, Mobile
Founded20181999

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RudderStack

  • Data collection
  • Event tracking
  • Audience segmentation
  • Warehouse ingestion
  • Real-time sync
  • Data transformation
  • Privacy controls
  • 200+ destinations

Only in Salesforce Flows

  • Visual flow builder
  • Approvals
  • Scheduled actions
  • Screen flows
  • Multi-step workflows
  • Conditional logic
  • Error handling
  • Salesforce native

Both cover

  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

RudderStack

  • Collecting event data from apps and websites and routing it to warehouses and toolsnot Salesforce Flows
  • Building a warehouse first customer data pipelinenot Salesforce Flows

Salesforce Flows

  • Workflow Automationnot RudderStack
  • Data Integrationnot RudderStack
  • Process Automationnot RudderStack
  • App Integrationnot RudderStack
  • API Connectivitynot RudderStack

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RudderStack

  • On the free plan data processing stops after a second consecutive overage rather than being billed, so exceeding 250,000 events twice breaks the pipeline
  • The free plan allows 250,000 events a month
  • Growth starts at $265 a month for 1 million events, with volume sold in tiers up to 25 million
  • Overage is charged as the gap to the next tier's price rather than per event, so a small excess costs a full tier step

Salesforce Flows

  • Not suitable for highly complex scenarios with intricate decision-making or bulk data processing
  • No automatic record locking, causing conflicts when multiple users update same records
  • Limited error handling compared to Apex
  • Requires Enterprise edition or higher for full capabilities
  • Auto-launched Flows cannot display screens to users
  • Complex dependency management and configuration challenges when deploying between environments

Pricing, plan by plan

RudderStack

Free
  • Open SourceFree
    • Self-hosted
    • Community support
  • Cloud$100/month
    • Cloud hosted
    • Email support
  • Enterprise$500/month
    • Dedicated support
    • Advanced features

Salesforce Flows

Free
  • Salesforce FreeFree
    • 2 user licenses
    • Basic workflows
    • Limited automation
  • Starter$25/user/month
    • Sales flows
    • Lead routing
    • Email marketing analytics
  • Professional$100/user/month
    • Sales quoting
    • Forecasting
    • AppExchange access
  • Enterprise$165/user/month
    • Full Flow Builder
    • Custom objects
    • Sandboxes

Which should you pick?

Choose RudderStack if

  • You need data collection.
  • You want to start without paying.
  • You work on Web, Self-hosted.
  • You also want event tracking.
RudderStack review

Choose Salesforce Flows if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on Salesforce Cloud, Web, Mobile.
  • You also want approvals.
Salesforce Flows review

Questions people ask

Is RudderStack or Salesforce Flows better?
Neither clearly leads. RudderStack starts at Free and Salesforce Flows at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RudderStack or Salesforce Flows?
RudderStack starts at Free and Salesforce Flows at Free.
Does RudderStack or Salesforce Flows run on more platforms?
RudderStack runs on Web, Self-hosted. Salesforce Flows runs on Salesforce Cloud, Web, Mobile.
Can I use RudderStack for free?
Both have a free tier, so you can try either at no cost before committing.
What is RudderStack best used for?
RudderStack is most often used for collecting event data from apps and websites and routing it to warehouses and tools, building a warehouse first customer data pipeline. Of those, collecting event data from apps and websites and routing it to warehouses and tools and building a warehouse first customer data pipeline are not what Salesforce Flows is typically brought in for.
What can RudderStack do that Salesforce Flows cannot?
RudderStack covers Data collection, Event tracking, Audience segmentation, Warehouse ingestion. Salesforce Flows covers Visual flow builder, Approvals, Scheduled actions, Screen flows. Both handle GDPR, Cloud deployment, Web support.

Answered from the vendors’ own pages

Salesforce Flows: Which Salesforce editions include Flows?

Salesforce Flow Builder is included in Enterprise Edition ($165/user/month) and above. Professional Edition lacks advanced automation capabilities and Flow Builder access. Starter and lower editions have limited Flow support.

Source
Salesforce Flows: What are the main limitations of Salesforce Flows?

Flows are limited by DML operations (max 150 data elements that modify data), SOQL queries (max 100 data elements that retrieve data), and are not designed for bulk processing. Auto-launched Flows do not support screens and have limited error handling compared to Apex.

Source
Salesforce Flows: Can Salesforce Flows integrate with external systems?

Yes, through MuleSoft connectors and Salesforce API Catalog. Pre-built connectors exist for systems like Asana, and admins can create custom connectors. Complex integrations may still require Apex or third-party platforms.

Source
Salesforce Flows: When was Salesforce Flow redesigned?

Flow Builder was introduced in Spring '19 as a replacement for the previous Flow Designer, providing a more familiar interface similar to other Salesforce Lightning Builder tools.

Source
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