Software · head to head
RingCentral Contact Center vs DelightChat
RingCentral Contact Center
Software
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
The short version
- They diverge on capability: RingCentral Contact Center covers Omnichannel routing, DelightChat covers Unified inbox.
Where they differ
Only the attributes on which RingCentral Contact Center and DelightChat actually diverge.
| Attribute | RingCentral Contact Center | DelightChat |
|---|---|---|
| Starting price | On request | $29/month |
| Pricing model | subscription | Unknown |
| Platforms | Web, Desktop, Ios, Android | Web, Ios, Android |
| Founded | 1999 | 2020 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral Contact Center
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
- Salesforce
- ServiceNow
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
- Shopify
- WooCommerce
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral Contact Center
- Unified communicationsnot DelightChat
- Contact centernot DelightChat
- Customer experiencenot DelightChat
DelightChat
- E-commerce supportnot RingCentral Contact Center
- WhatsApp marketingnot RingCentral Contact Center
- Order inquiriesnot RingCentral Contact Center
- Social commercenot RingCentral Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
Pricing, plan by plan
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
Which should you pick?
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want ivr.
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Questions people ask
- Is RingCentral Contact Center or DelightChat better?
- Neither clearly leads. RingCentral Contact Center starts at On request and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral Contact Center or DelightChat?
- RingCentral Contact Center starts at On request and DelightChat at $29/month.
- Does RingCentral Contact Center or DelightChat run on more platforms?
- RingCentral Contact Center runs on Web, Desktop, Ios, Android. DelightChat runs on Web, Ios, Android.
- What is RingCentral Contact Center best used for?
- RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what DelightChat is typically brought in for.
- What can RingCentral Contact Center do that DelightChat cannot?
- RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle GDPR, Web support, Ios support, Android support.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
Source