CRM & Sales · head to head
Outreach vs Insightly
The short version
- Only Insightly has a free tier, so it costs nothing to try first.
- Each has a real cost: Outreach pricing not transparent, requiring custom quotes for most implementations; Insightly record counts are capped by plan, at 100,000 on Plus and 500,000 on Enterprise, so the database size decides the tier
- They diverge on capability: Outreach covers Sales engagement, Insightly covers Contact management.
Where they differ
Only the attributes on which Outreach and Insightly actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Outreach
- Sales engagement
- Conversation intelligence
- Revenue intelligence
- Pipeline management
- Analytics & reporting
- Salesforce
- Microsoft Dynamics
Only in Insightly
- Contact management
- Deal tracking
- Project management
- Task management
- Email integration
- Reporting
- Mobile app
- Mailchimp
Both cover
- Slack
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Outreach
- Sales outreachnot Insightly
- Pipeline managementnot Insightly
- Revenue forecastingnot Insightly
- Team performancenot Insightly
Insightly
- CRM with project delivery tracking after the salenot Outreach
- Managing leads, opportunities and customer projects in one record setnot Outreach
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Outreach
- Pricing not transparent, requiring custom quotes for most implementations
- Complex setup requiring deep Salesforce configuration and customization
- Primarily designed for enterprise SDR and sales teams, less suitable for small businesses
Insightly
- Record counts are capped by plan, at 100,000 on Plus and 500,000 on Enterprise, so the database size decides the tier
- Workflow automation requires the Professional plan at $49 per user per month
- AI Copilot is metered by query, at 75 on Plus and 100 on Professional
- Mass email is capped daily, at 2,500 on Plus and 10,000 on Enterprise
- CRM, Marketing and Service are sold as three separate products, and Marketing is priced per account by prospect count starting at $99 for 2,000
- Sandboxes and audit logging are Enterprise only at $99 per user per month
Pricing, plan by plan
Outreach
$100/month- Standard$100/month
- Email sequencing
- Task management
- Basic analytics
- ProfessionalFree
- All Standard features
- Conversation intelligence
- Advanced analytics
- EnterpriseFree
- All Professional features
- Revenue intelligence
- Custom integrations
Insightly
Free- FreeFree
- Up to 2 users
- Contact management
- Plus$29/month
- Everything in Free
- CRM features
- Project management
- Professional$59/month
- Everything in Plus
- Advanced reporting
- Custom fields
Which should you pick?
Choose Insightly if
- You need contact management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want deal tracking.
Questions people ask
- Is Outreach or Insightly better?
- Neither clearly leads. Outreach starts at $100/month and Insightly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Outreach or Insightly?
- Insightly has a free tier; the other does not. Paid plans start at $100/month for Outreach and Free for Insightly.
- Does Outreach or Insightly run on more platforms?
- Outreach runs on Web. Insightly runs on Web, Ios, Android.
- Can I use Insightly for free?
- Yes. Insightly has a free tier, so you can try it without paying. Outreach starts at $100/month.
- What is Outreach best used for?
- Outreach is most often used for sales outreach, pipeline management, revenue forecasting, team performance. Of those, sales outreach and pipeline management are not what Insightly is typically brought in for.
- What can Outreach do that Insightly cannot?
- Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management. Insightly covers Contact management, Deal tracking, Project management, Task management. Both handle Slack, Web support, Ios support, Android support.
Answered from the vendors’ own pages
Outreach: What channels does Outreach support for sales engagement?
Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.
SourceOutreach: Does Outreach integrate with Salesforce?
Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.
SourceOutreach: Can Outreach sync with calendar systems?
Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.
Source