Software · head to head
Outreach vs Capsule CRM
The short version
- Only Capsule CRM has a free tier, so it costs nothing to try first.
- Each has a real cost: Outreach pricing not transparent, requiring custom quotes for most implementations; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
Where they differ
Only the attributes on which Outreach and Capsule CRM actually diverge.
| Attribute | Outreach | Capsule CRM |
|---|---|---|
| Starting price | $100/month | Free |
| Pricing model | subscription | freemium |
| Free tier | No | Yes |
| Founded | 2014 | Unknown |
Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Outreach
- Sales engagement
- Conversation intelligence
- Revenue intelligence
- Pipeline management
- Analytics & reporting
- Salesforce
- Microsoft Dynamics
Only in Capsule CRM
Nothing recorded that Outreach does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Outreach
- Sales outreachnot Capsule CRM
- Pipeline managementnot Capsule CRM
- Revenue forecastingnot Capsule CRM
- Team performancenot Capsule CRM
Capsule CRM
No use cases recorded yet. See the Capsule CRM review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Outreach
- Pricing not transparent, requiring custom quotes for most implementations
- Complex setup requiring deep Salesforce configuration and customization
- Primarily designed for enterprise SDR and sales teams, less suitable for small businesses
Capsule CRM
- Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
- Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
- Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
- Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price
Pricing, plan by plan
Outreach
$100/month- Standard$100/month
- Email sequencing
- Task management
- Basic analytics
- ProfessionalFree
- All Standard features
- Conversation intelligence
- Advanced analytics
- EnterpriseFree
- All Professional features
- Revenue intelligence
- Custom integrations
Capsule CRM
FreeNo published plan breakdown. See the Capsule CRM review.
Which should you pick?
Questions people ask
- Is Outreach or Capsule CRM better?
- Neither clearly leads. Outreach starts at $100/month and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Outreach or Capsule CRM?
- Capsule CRM has a free tier; the other does not. Paid plans start at $100/month for Outreach and Free for Capsule CRM.
- Does Outreach or Capsule CRM run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use Capsule CRM for free?
- Yes. Capsule CRM has a free tier, so you can try it without paying. Outreach starts at $100/month.
- What is Outreach best used for?
- Outreach is most often used for sales outreach, pipeline management, revenue forecasting, team performance. Of those, sales outreach and pipeline management are not what Capsule CRM is typically brought in for.
- What can Outreach do that Capsule CRM cannot?
- Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management.
Answered from the vendors’ own pages
Outreach: What channels does Outreach support for sales engagement?
Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.
SourceOutreach: Does Outreach integrate with Salesforce?
Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.
SourceOutreach: Can Outreach sync with calendar systems?
Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.
Source