Software · head to head
Outreach vs Capsule
The short version
- Each has a real cost: Outreach pricing not transparent, requiring custom quotes for most implementations; Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- They diverge on capability: Outreach covers Sales engagement, Capsule covers Contact management.
Where they differ
Only the attributes on which Outreach and Capsule actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Outreach
- Sales engagement
- Conversation intelligence
- Revenue intelligence
- Pipeline management
- Analytics & reporting
- Salesforce
- Microsoft Dynamics
Only in Capsule
- Contact management
- Deal tracking
- Task management
- Email sync
- Activity timeline
- Zapier
- Google Apps
- GDPR
Both cover
- Slack
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Outreach
- Sales outreachnot Capsule
- Pipeline managementnot Capsule
- Revenue forecastingnot Capsule
- Team performancenot Capsule
Capsule
- Simple contact and pipeline CRM for a small teamnot Outreach
- Tracking deals and follow-up tasksnot Outreach
- Linking emails and notes to contact recordsnot Outreach
- Multiple sales pipelines on the paid tiersnot Outreach
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Outreach
- Pricing not transparent, requiring custom quotes for most implementations
- Complex setup requiring deep Salesforce configuration and customization
- Primarily designed for enterprise SDR and sales teams, less suitable for small businesses
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Pricing, plan by plan
Outreach
$100/month- Standard$100/month
- Email sequencing
- Task management
- Basic analytics
- ProfessionalFree
- All Standard features
- Conversation intelligence
- Advanced analytics
- EnterpriseFree
- All Professional features
- Revenue intelligence
- Custom integrations
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Which should you pick?
Choose Capsule if
- You need contact management.
- You work on Web, Ios, Android.
- You also want deal tracking.
Questions people ask
- Is Outreach or Capsule better?
- Neither clearly leads. Outreach starts at $100/month and Capsule at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Outreach or Capsule?
- Outreach starts at $100/month and Capsule at $19/month.
- Does Outreach or Capsule run on more platforms?
- Outreach runs on Web. Capsule runs on Web, Ios, Android.
- What is Outreach best used for?
- Outreach is most often used for sales outreach, pipeline management, revenue forecasting, team performance. Of those, sales outreach and pipeline management are not what Capsule is typically brought in for.
- What can Outreach do that Capsule cannot?
- Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management. Capsule covers Contact management, Deal tracking, Task management, Email sync. Both handle Slack, Web support, Ios support, Android support.
Answered from the vendors’ own pages
Outreach: What channels does Outreach support for sales engagement?
Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.
SourceOutreach: Does Outreach integrate with Salesforce?
Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.
SourceOutreach: Can Outreach sync with calendar systems?
Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.
Source