Customer Support · head to head
Missive vs HubSpot Service Hub
HubSpot Service Hub
Customer Support
Customer service software for scaling companies
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; HubSpot Service Hub the free tier is capped at 2 users
- They diverge on capability: Missive covers Shared inbox, HubSpot Service Hub covers Ticketing.
Where they differ
Only the attributes on which Missive and HubSpot Service Hub actually diverge.
| Attribute | Missive | HubSpot Service Hub |
|---|---|---|
| Platforms | Web, Ios, Android, Mac, Windows | Web, Ios, Android |
| Founded | 2015 | 2006 |
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
Only in HubSpot Service Hub
- Ticketing
- Knowledge base
- Customer feedback
- Live chat
- Conversational bots
- Reporting
- HubSpot CRM
- Slack
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot HubSpot Service Hub
- Collaborating on customer conversations with internal comments and tasksnot HubSpot Service Hub
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Missive
- Knowledge base and customer self-servicenot Missive
- Live chat and chatbots on a websitenot Missive
- Customer feedback surveys and CSATnot Missive
- Support reporting tied into the HubSpot CRMnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want knowledge base.
Questions people ask
- Is Missive or HubSpot Service Hub better?
- Neither clearly leads. Missive starts at Free and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or HubSpot Service Hub?
- Missive starts at Free and HubSpot Service Hub at Free.
- Does Missive or HubSpot Service Hub run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. HubSpot Service Hub runs on Web, Ios, Android.
- Can I use Missive for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what HubSpot Service Hub is typically brought in for.
- What can Missive do that HubSpot Service Hub cannot?
- Missive covers Shared inbox, Team chat, Email, Tasks. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Both handle GDPR, Web support, Ios support, Android support.