Customer Support · head to head
Missive vs HappyFox
The short version
- Only Missive has a free tier, so it costs nothing to try first.
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
- They diverge on capability: Missive covers Shared inbox, HappyFox covers Ticketing.
Where they differ
Only the attributes on which Missive and HappyFox actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
Only in HappyFox
- Ticketing
- Knowledge base
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Slack
Both cover
- Zapier
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot HappyFox
- Collaborating on customer conversations with internal comments and tasksnot HappyFox
HappyFox
- Help desk ticketing across email, chat and phonenot Missive
- Managing internal and customer support requests in one queuenot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want knowledge base.
Questions people ask
- Is Missive or HappyFox better?
- Neither clearly leads. Missive starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or HappyFox?
- Missive has a free tier; the other does not. Paid plans start at Free for Missive and $29/month for HappyFox.
- Does Missive or HappyFox run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. HappyFox runs on Web, Ios, Android.
- Can I use Missive for free?
- Yes. Missive has a free tier, so you can try it without paying. HappyFox starts at $29/month.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what HappyFox is typically brought in for.
- What can Missive do that HappyFox cannot?
- Missive covers Shared inbox, Team chat, Email, Tasks. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Zapier, GDPR, Web support, Ios support.