Customer Support · head to head
Missive vs Groove
Groove
Customer Support
Simple, powerful support for growing businesses
- From
- $12/month
- Rated
- -
The short version
- Only Missive has a free tier, so it costs nothing to try first.
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- They diverge on capability: Missive covers Team chat, Groove covers Knowledge base.
Where they differ
Only the attributes on which Missive and Groove actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Team chat
- Tasks
- Calendar
- SMS
- Asana
- Pipedrive
Only in Groove
- Knowledge base
- Live chat
- Automation rules
- Reporting
- Collision detection
- Slack
- Salesforce
- Jira
Both cover
- Shared inbox
- Trello
- Zapier
- GDPR
- SSL
- 2FA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Groove
- Collaborating on customer conversations with internal comments and tasksnot Groove
Groove
- Shared inbox and help desk ticketing for small support teamsnot Missive
- Handling email, chat and messaging support in one queuenot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Groove
- Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
- A quiet month still pays the 250 ticket floor
- No mailbox limit is published
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Groove
$12/month- Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
- Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
- Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO
Which should you pick?
Choose Missive if
- You need team chat.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want email.
Choose Groove if
- You need knowledge base.
- You work on Web, Ios, Android.
- You also want live chat.
Questions people ask
- Is Missive or Groove better?
- Neither clearly leads. Missive starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Groove?
- Missive has a free tier; the other does not. Paid plans start at Free for Missive and $12/month for Groove.
- Does Missive or Groove run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Groove runs on Web, Ios, Android.
- Can I use Missive for free?
- Yes. Missive has a free tier, so you can try it without paying. Groove starts at $12/month.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Groove is typically brought in for.
- What can Missive do that Groove cannot?
- Missive covers Team chat, Email, Tasks, Calendar. Groove covers Knowledge base, Live chat, Automation rules, Reporting. Both handle Shared inbox, Trello, Zapier, GDPR.