Software · head to head
Missive vs Freshservice
The short version
- Only Missive has a free tier, so it costs nothing to try first.
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
- They diverge on capability: Missive covers Shared inbox, Freshservice covers Incident management.
Where they differ
Only the attributes on which Missive and Freshservice actually diverge.
| Attribute | Missive | Freshservice |
|---|---|---|
| Starting price | Free | $19/month |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android, Mac, Windows | Web, Ios, Android |
| Founded | 2015 | 2010 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
Only in Freshservice
- Incident management
- Asset management
- Change management
- Knowledge base
- Automation
- Reporting
- Slack
- Microsoft Teams
Both cover
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Freshservice
- Collaborating on customer conversations with internal comments and tasksnot Freshservice
Freshservice
- IT service management and internal help desk ticketingnot Missive
- Asset management and change control for IT teamsnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Freshservice
- Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
- Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
- Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
- The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
- Sandbox and audit logs are Enterprise only, which carries no published price
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Freshservice
$19/month- Starter$19/month
- Incident management
- Knowledge base
- Self-service portal
- Growth$49/month
- Asset management
- Approval workflows
- SLA management
- Pro$95/month
- Problem management
- Change management
- Release management
- Enterprise$119/month
- Freddy AI
- Audit logs
- Custom SSL
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose Freshservice if
- You need incident management.
- You work on Web, Ios, Android.
- You also want asset management.
Questions people ask
- Is Missive or Freshservice better?
- Neither clearly leads. Missive starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Freshservice?
- Missive has a free tier; the other does not. Paid plans start at Free for Missive and $19/month for Freshservice.
- Does Missive or Freshservice run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Freshservice runs on Web, Ios, Android.
- Can I use Missive for free?
- Yes. Missive has a free tier, so you can try it without paying. Freshservice starts at $19/month.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Freshservice is typically brought in for.
- What can Missive do that Freshservice cannot?
- Missive covers Shared inbox, Team chat, Email, Tasks. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle GDPR, Web support, Ios support, Android support.