Customer Support · head to head
Missive vs Amazon Connect
The short version
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
- They diverge on capability: Missive covers Shared inbox, Amazon Connect covers Voice.
Where they differ
Only the attributes on which Missive and Amazon Connect actually diverge.
| Attribute | Missive | Amazon Connect |
|---|---|---|
| Pricing model | subscription | usage-based |
| Platforms | Web, Ios, Android, Mac, Windows | Web |
| Founded | 2015 | 2006 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Calendar
- SMS
- Asana
- Trello
Only in Amazon Connect
- Voice
- Chat
- ML-powered analytics
- Contact Lens
- Outbound campaigns
- Forecasting
- Salesforce
- ServiceNow
Both cover
- Tasks
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot Amazon Connect
- Collaborating on customer conversations with internal comments and tasksnot Amazon Connect
Amazon Connect
- Cloud contact centre with no per-seat licencenot Missive
- Voice, chat, email and SMS in one queuenot Missive
- Conversational analytics and agent assistnot Missive
- Outbound campaigns and automated contactnot Missive
- Workforce scheduling for contact centre agentsnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Amazon Connect
- Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
- Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
- Rates vary by region and by third-party provider, so a published figure is indicative rather than final
- Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Amazon Connect
Free- Pay-as-you-go$0.018/minute
- Voice minutes
- Free tier available
- No upfront costs
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Choose Amazon Connect if
- You need voice.
- You want to start without paying.
- You also want chat.
Questions people ask
- Is Missive or Amazon Connect better?
- Neither clearly leads. Missive starts at Free and Amazon Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or Amazon Connect?
- Missive starts at Free and Amazon Connect at Free.
- Does Missive or Amazon Connect run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. Amazon Connect runs on Web.
- Can I use Missive for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what Amazon Connect is typically brought in for.
- What can Missive do that Amazon Connect cannot?
- Missive covers Shared inbox, Team chat, Email, Calendar. Amazon Connect covers Voice, Chat, ML-powered analytics, Contact Lens. Both handle Tasks, Web support.