Software · head to head
HubSpot Service Hub vs Customerly
HubSpot Service Hub
Software
Customer service software for scaling companies
- From
- Free
- Rated
- -
Customerly
Software
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- They diverge on capability: HubSpot Service Hub covers Ticketing, Customerly covers Email marketing.
Where they differ
Only the attributes on which HubSpot Service Hub and Customerly actually diverge.
| Attribute | HubSpot Service Hub | Customerly |
|---|---|---|
| Founded | 2006 | 2015 |
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HubSpot Service Hub
- Ticketing
- Knowledge base
- Customer feedback
- Conversational bots
- Reporting
- HubSpot CRM
- Zoom
- Microsoft Teams
Only in Customerly
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
- Zapier
Both cover
- Live chat
- Slack
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Customerly
- Knowledge base and customer self-servicenot Customerly
- Live chat and chatbots on a websitenot Customerly
- Customer feedback surveys and CSATnot Customerly
- Support reporting tied into the HubSpot CRMnot Customerly
Customerly
- Customer supportnot HubSpot Service Hub
- Lead generationnot HubSpot Service Hub
- Email marketingnot HubSpot Service Hub
- Customer feedbacknot HubSpot Service Hub
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Pricing, plan by plan
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Which should you pick?
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose Customerly if
- You need email marketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer surveys.
Questions people ask
- Is HubSpot Service Hub or Customerly better?
- Neither clearly leads. HubSpot Service Hub starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HubSpot Service Hub or Customerly?
- HubSpot Service Hub starts at Free and Customerly at Free.
- Does HubSpot Service Hub or Customerly run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use HubSpot Service Hub for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is HubSpot Service Hub best used for?
- HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Customerly is typically brought in for.
- What can HubSpot Service Hub do that Customerly cannot?
- HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Conversational bots. Customerly covers Email marketing, Customer surveys, Help center, Automation. Both handle Live chat, Slack, GDPR, Web support.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source