Software · head to head
HappyFox vs Customerly
Customerly
Software
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- They diverge on capability: HappyFox covers Ticketing, Customerly covers Live chat.
Where they differ
Only the attributes on which HappyFox and Customerly actually diverge.
| Attribute | HappyFox | Customerly |
|---|---|---|
| Starting price | $29/month | Free |
| Free tier | No | Yes |
| Founded | 2012 | 2015 |
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HappyFox
- Ticketing
- Knowledge base
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Microsoft Teams
- Jira
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Video chat
- WordPress
- Shopify
- Segment
Both cover
- Automation
- Slack
- Zapier
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HappyFox
- Help desk ticketing across email, chat and phonenot Customerly
- Managing internal and customer support requests in one queuenot Customerly
Customerly
- Customer supportnot HappyFox
- Lead generationnot HappyFox
- Email marketingnot HappyFox
- Customer feedbacknot HappyFox
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Pricing, plan by plan
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Which should you pick?
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Questions people ask
- Is HappyFox or Customerly better?
- Neither clearly leads. HappyFox starts at $29/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HappyFox or Customerly?
- Customerly has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Customerly.
- Does HappyFox or Customerly run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. HappyFox starts at $29/month.
- What is HappyFox best used for?
- HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Customerly is typically brought in for.
- What can HappyFox do that Customerly cannot?
- HappyFox covers Ticketing, Knowledge base, SLA management, Self-service portal. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Automation, Slack, Zapier, GDPR.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source