Software · head to head
HappyFox vs Chatwoot
The short version
- Only Chatwoot has a free tier, so it costs nothing to try first.
- Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Chatwoot free plan limited to 2 agents and 500 conversations per month
- They diverge on capability: HappyFox covers Ticketing, Chatwoot covers Live chat.
Where they differ
Only the attributes on which HappyFox and Chatwoot actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HappyFox
- Ticketing
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Microsoft Teams
- Jira
Only in Chatwoot
- Live chat
- Email inbox
- Social channels
- Chatbots
- Reports
- Telegram
- Line
Both cover
- Knowledge base
- Slack
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HappyFox
- Help desk ticketing across email, chat and phonenot Chatwoot
- Managing internal and customer support requests in one queuenot Chatwoot
Chatwoot
- Self-hosted supportnot HappyFox
- Privacy-first chatnot HappyFox
- Multi-channel supportnot HappyFox
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Chatwoot
- Free plan limited to 2 agents and 500 conversations per month
- Self-hosted option requires managing infrastructure, updates, and external messaging costs
- Smaller ecosystem and community compared to Zendesk or Intercom
- AI features require credit consumption and additional configuration
Pricing, plan by plan
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Chatwoot
Free- HackerFree
- 2 agents
- 500 conversations per month
- 1 live chat channel
- Startups$19/month
- Unlimited agents
- Unlimited conversations
Which should you pick?
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want automation.
Choose Chatwoot if
- You need live chat.
- You want to start without paying.
- You work on Web, Cloud, Self-hosted.
- You also want email inbox.
Questions people ask
- Is HappyFox or Chatwoot better?
- Neither clearly leads. HappyFox starts at $29/month and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HappyFox or Chatwoot?
- Chatwoot has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Chatwoot.
- Does HappyFox or Chatwoot run on more platforms?
- HappyFox runs on Web, Ios, Android. Chatwoot runs on Web, Cloud, Self-hosted.
- Can I use Chatwoot for free?
- Yes. Chatwoot has a free tier, so you can try it without paying. HappyFox starts at $29/month.
- What is HappyFox best used for?
- HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Chatwoot is typically brought in for.
- What can HappyFox do that Chatwoot cannot?
- HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Chatwoot covers Live chat, Email inbox, Social channels, Chatbots. Both handle Knowledge base, Slack, GDPR, Web support.
Answered from the vendors’ own pages
Chatwoot: Does Chatwoot offer a self-hosted option?
Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.
SourceChatwoot: What communication channels does Chatwoot support?
Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.
SourceChatwoot: Is there a free plan for Chatwoot?
Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.
SourceChatwoot: What AI features does Chatwoot include?
Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.
Source