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Business Intelligence · head to head

Glassbox vs Cyfe

Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
Cyfe logo

Cyfe

Business Intelligence

All-in-one business dashboard

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Cyfe has a free tier, so it costs nothing to try first.
  • Each has a real cost: Glassbox the plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales; Cyfe dashboards are the billing unit, at 2 on the $29 Starter plan and 5 on the $39 Standard plan
  • They diverge on capability: Glassbox covers Session Replay, Cyfe covers Pre-built Widgets.

Where they differ

Only the attributes on which Glassbox and Cyfe actually diverge.

Attributes where Glassbox and Cyfe differ
AttributeGlassboxCyfe
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, HybridWeb, Mobile, Tv
Founded20102012

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Business Intelligence).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • ServiceNow
  • Medallia

Only in Cyfe

  • Pre-built Widgets
  • Custom Metrics
  • Historical Data
  • White-labeling
  • Embedding
  • Facebook
  • Twitter
  • Mailchimp

Both cover

  • Google Analytics
  • Salesforce
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot Cyfe
  • Bug reproductionnot Cyfe
  • Conversion optimizationnot Cyfe
  • Customer journey mappingnot Cyfe
  • Usability testingnot Cyfe

Cyfe

  • Building business dashboards from marketing, sales and finance sourcesnot Glassbox
  • Displaying live metrics on office screens and shared public URLsnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • The plans page names three tiers, Production Operation, Marketing and Business, and Product, and states cost is determined by package, data retention and session volume, all gated behind contact sales

Cyfe

  • Dashboards are the billing unit, at 2 on the $29 Starter plan and 5 on the $39 Standard plan
  • Users are capped separately, at 1 on Starter and 2 on Standard, so a two person team needs the second tier for seats alone
  • Unlimited users only appears on the $119 Premier plan
  • Additional dashboards beyond a plan are $5 each
  • The Agency plan includes 10 clients with further clients at $19 each

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Cyfe

Free
  • FreeFree
    • 5 Widgets
    • Basic Features
    • Community Support
  • Solo$19/month
    • 10 Dashboards
    • Premium Widgets
    • Email Support

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose Cyfe if

  • You need pre-built widgets.
  • You want to start without paying.
  • You work on Web, Mobile, Tv.
  • You also want custom metrics.
Cyfe review

Questions people ask

Is Glassbox or Cyfe better?
Neither clearly leads. Glassbox starts at On request and Cyfe at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or Cyfe?
Cyfe has a free tier; the other does not. Paid plans start at On request for Glassbox and Free for Cyfe.
Does Glassbox or Cyfe run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. Cyfe runs on Web, Mobile, Tv.
Can I use Cyfe for free?
Yes. Cyfe has a free tier, so you can try it without paying. Glassbox starts at On request.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what Cyfe is typically brought in for.
What can Glassbox do that Cyfe cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Cyfe covers Pre-built Widgets, Custom Metrics, Historical Data, White-labeling. Both handle Google Analytics, Salesforce, Web support, Mobile support.
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Related pages

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