Software · head to head
Front vs Freshservice
Front
Software
Where teams collaborate on customer communication
- From
- $25/month per seat
- Rated
- -
The short version
- Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
- They diverge on capability: Front covers Shared inbox, Freshservice covers Incident management.
Where they differ
Only the attributes on which Front and Freshservice actually diverge.
| Attribute | Front | Freshservice |
|---|---|---|
| Starting price | $25/month per seat | $19/month |
| Platforms | Cloud-based SaaS | Web, Ios, Android |
| Founded | 2013 | 2010 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Front
- Shared inbox
- Email collaboration
- Omnichannel messaging
- Analytics
- Workflows
- Integrations
- Salesforce
- HubSpot
Only in Freshservice
- Incident management
- Asset management
- Change management
- Knowledge base
- Automation
- Reporting
- Microsoft Teams
- AWS
Both cover
- Slack
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Front
- Multi-team customer support across email, chat, SMS channelsnot Freshservice
- Enterprises using AI to resolve complex multi-step customer requestsnot Freshservice
Freshservice
- IT service management and internal help desk ticketingnot Front
- Asset management and change control for IT teamsnot Front
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Front
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
Freshservice
- Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
- Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
- Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
- The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
- Sandbox and audit logs are Enterprise only, which carries no published price
Pricing, plan by plan
Front
$25/month per seatNo published plan breakdown. See the Front review.
Freshservice
$19/month- Starter$19/month
- Incident management
- Knowledge base
- Self-service portal
- Growth$49/month
- Asset management
- Approval workflows
- SLA management
- Pro$95/month
- Problem management
- Change management
- Release management
- Enterprise$119/month
- Freddy AI
- Audit logs
- Custom SSL
Which should you pick?
Choose Front if
- You need shared inbox.
- You work on Cloud-based SaaS.
- You also want email collaboration.
Choose Freshservice if
- You need incident management.
- You work on Web, Ios, Android.
- You also want asset management.
Questions people ask
- Is Front or Freshservice better?
- Neither clearly leads. Front starts at $25/month per seat and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Front or Freshservice?
- Front starts at $25/month per seat and Freshservice at $19/month.
- Does Front or Freshservice run on more platforms?
- Front runs on Cloud-based SaaS. Freshservice runs on Web, Ios, Android.
- What is Front best used for?
- Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Freshservice is typically brought in for.
- What can Front do that Freshservice cannot?
- Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack, SOC2, GDPR, Web support.