Software · head to head
Five9 vs Dialpad
The short version
- Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Dialpad pricing details not publicly disclosed; requires contacting sales
- They diverge on capability: Five9 covers Intelligent routing, Dialpad covers Voice calls.
Where they differ
Only the attributes on which Five9 and Dialpad actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Five9
- Intelligent routing
- IVR
- ACD
- Dialer
- WFM
- Quality management
- ServiceNow
- Microsoft Dynamics
Only in Dialpad
- Voice calls
- Video meeting
- Chat
- Call recording
- Slack
- HubSpot
- Microsoft 365
- Zapier
Both cover
- Analytics
- Salesforce
- Web support
- Desktop support
What people use each for
The jobs each tool is most often brought in to do.
Five9
- Cloud contact centre across voice, chat, email and social messagingnot Dialpad
- Routing and managing high volume customer interactionsnot Dialpad
Dialpad
- Customer service with AI voice and chat agentsnot Five9
- Autonomous contact centre operations with handoff to humansnot Five9
- Multi-channel communication (voice, chat, SMS, email)not Five9
- HIPAA-compliant healthcare communicationnot Five9
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Five9
- A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
- Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
- Voice is excluded from the Digital plan and requires a quote
- Usage based charges apply on top of the per seat rate
- Three of the five tiers publish no price at all
Dialpad
- Pricing details not publicly disclosed; requires contacting sales
- AI Agent pricing uses credit-based model with pay-per-value structure
- Specific pricing tiers and feature comparisons not available on public website
Pricing, plan by plan
Five9
$149/month- Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
- Premium$169/month
- Core + Chat/email
- Quality management
- Optimum$199/month
- Premium + WFM
- Proactive chat
- Ultimate$229/month
- Full suite
- Advanced analytics
Dialpad
On requestNo published plan breakdown. See the Dialpad review.
Which should you pick?
Choose Dialpad if
- You need voice calls.
- You work on Web, Mobile.
- You also want video meeting.
Questions people ask
- Is Five9 or Dialpad better?
- Neither clearly leads. Five9 starts at $149/month and Dialpad at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Five9 or Dialpad?
- Five9 starts at $149/month and Dialpad at On request.
- Does Five9 or Dialpad run on more platforms?
- Five9 runs on Web, Desktop. Dialpad runs on Web, Mobile.
- What is Five9 best used for?
- Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Dialpad is typically brought in for.
- What can Five9 do that Dialpad cannot?
- Five9 covers Intelligent routing, IVR, ACD, Dialer. Dialpad covers Voice calls, Video meeting, Chat, Call recording. Both handle Analytics, Salesforce, Web support, Desktop support.