Five9 vs Dialpad
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Five9 if you need Intelligent routing and prefer comprehensive paid features. Choose Dialpad if you prioritize Voice calls and want plans starting at Contact for pricing. Dialpad has a higher user rating (4.4 vs 4.2).
Five9 vs Dialpad: At a Glance
Feature Comparison: Five9 vs Dialpad
| Feature | Five9 | Dialpad |
|---|---|---|
| Intelligent routing | ||
| IVR | ||
| ACD | ||
| Dialer | ||
| WFM | ||
| Quality management | ||
| Analytics | ||
| Salesforce | ||
| ServiceNow | ||
| Microsoft Dynamics | ||
| Zendesk | ||
| Oracle | ||
| SOC2 | ||
| PCI DSS | ||
| HIPAA | ||
| Voice calls | ||
| Video meeting | ||
| Chat | ||
| Call recording | ||
| Slack | ||
| HubSpot | ||
| Microsoft 365 | ||
| Zapier | ||
| Web support | ||
| Mobile iOS support | ||
| Mobile Android support | ||
| Desktop support |
Five9 vs Dialpad: Pricing Breakdown
Five9 Pricing
Model: per-seat
- Inbound/outbound
- IVR
- Basic CTI
- Core + Chat/email
- Quality management
- Premium + WFM
- Proactive chat
- Full suite
- Advanced analytics
Dialpad Pricing
Model: subscription
- Unlimited calls
- Video meeting
- Basic analytics
- Advanced analytics
- Call recording
- Transcription
- Custom features
- Premium support
- SSO
Pros and Cons
Five9
Pros
- Highly rated by users (4.2/5)
- Rich feature set with 15+ capabilities
- Strong Intelligent routing functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Dialpad
Pros
- Highly rated by users (4.4/5)
- Available on 4 platforms (Web, Mobile iOS, Mobile Android, Desktop)
- Rich feature set with 14+ capabilities
- Strong Voice calls functionality
- Strong Video meeting functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Five9 vs Dialpad?
Choose Five9 if you:
- Need Intelligent routing
- Have a budget of $149/month+
- Work primarily on Web and Desktop
- Value IVR
Choose Dialpad if you:
- Need Voice calls
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile iOS
- Value Video meeting
Frequently Asked Questions: Five9 vs Dialpad
Is Five9 better than Dialpad?
It depends on your needs. Five9 has a 4.2/5 user rating while Dialpad has 4.4/5. Five9 excels in Intelligent routing and IVR, while Dialpad stands out with Voice calls and Video meeting. Consider your budget ($149/month vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, Five9 or Dialpad?
Five9 starts at $149/month. Dialpad starts at Contact for pricing. Compare the specific plan features to determine the best value for your use case.
Can I use Five9 and Dialpad together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between Five9 and Dialpad?
The key differences include: pricing model (per-seat vs subscription), platform support (Web, Desktop vs Web, Mobile iOS, Mobile Android, Desktop), and feature focus. Five9 emphasizes Intelligent routing, IVR, ACD while Dialpad focuses on Voice calls, Video meeting, Chat. User ratings differ slightly: 4.2 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Five9 and Dialpad.