Telecommunications · head to head
Five9 vs 8x8
8x8
Telecommunications
Enterprise-grade unified communications
- From
- $29.99/month
- Rated
- -
The short version
- Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited
- They diverge on capability: Five9 covers Intelligent routing, 8x8 covers Voice calling.
Where they differ
Only the attributes on which Five9 and 8x8 actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Telecommunications).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Five9
- Intelligent routing
- IVR
- ACD
- Dialer
- WFM
- Quality management
- ServiceNow
- Microsoft Dynamics
Only in 8x8
- Voice calling
- Video meetings
- Team messaging
- Call recording
- Voicemail
- Call routing
- Microsoft Teams
- Google Workspace
Both cover
- Analytics
- Salesforce
- SOC2
- HIPAA
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Five9
- Cloud contact centre across voice, chat, email and social messagingnot 8x8
- Routing and managing high volume customer interactionsnot 8x8
8x8
- Business communicationnot Five9
- Customer contactnot Five9
- Remote worknot Five9
- Continuitynot Five9
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Five9
- A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
- Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
- Voice is excluded from the Digital plan and requires a quote
- Usage based charges apply on top of the per seat rate
- Three of the five tiers publish no price at all
8x8
- Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited
Pricing, plan by plan
Five9
$149/month- Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
- Premium$169/month
- Core + Chat/email
- Quality management
- Optimum$199/month
- Premium + WFM
- Proactive chat
- Ultimate$229/month
- Full suite
- Advanced analytics
8x8
$29.99/month- Pro$29.99/month
- Calling and meetings
- Video conferencing
- Team messaging
- Enterprise$undefined/month
- Everything in Pro
- Advanced analytics
- Dedicated support
Which should you pick?
Choose 8x8 if
- You need voice calling.
- You work on Web, Windows, Macos, Ios, Android.
- You also want video meetings.
Questions people ask
- Is Five9 or 8x8 better?
- Neither clearly leads. Five9 starts at $149/month and 8x8 at $29.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Five9 or 8x8?
- Five9 starts at $149/month and 8x8 at $29.99/month.
- Does Five9 or 8x8 run on more platforms?
- Five9 runs on Web, Desktop. 8x8 runs on Web, Windows, Macos, Ios, Android.
- What is Five9 best used for?
- Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what 8x8 is typically brought in for.
- What can Five9 do that 8x8 cannot?
- Five9 covers Intelligent routing, IVR, ACD, Dialer. 8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Both handle Analytics, Salesforce, SOC2, HIPAA.