Software · head to head
Copper vs Capsule CRM
The short version
- Each has a real cost: Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
Where they differ
Only the attributes on which Copper and Capsule CRM actually diverge.
| Attribute | Copper | Capsule CRM |
|---|---|---|
| Pricing model | subscription | freemium |
| Founded | 2014 | Unknown |
Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Copper
- Gmail integration
- Contact management
- Deal tracking
- Pipeline management
- Email tracking
- Automation
- Gmail
- Google Calendar
Only in Capsule CRM
Nothing recorded that Copper does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Copper
- CRM for teams working inside Google Workspacenot Capsule CRM
- Pipeline and deal trackingnot Capsule CRM
- Contact enrichment and activity capturenot Capsule CRM
- Workflow automation on the higher tiersnot Capsule CRM
Capsule CRM
No use cases recorded yet. See the Capsule CRM review.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Copper
- The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
- Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
- Workflow automation, bulk email and reporting all require Professional
- Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
- The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user
Capsule CRM
- Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
- Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
- Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
- Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price
Pricing, plan by plan
Copper
Free- FreeFree
- Contact management
- Basic CRM
- Starter$25/month
- Everything in Free
- Pipeline management
- Professional$75/month
- Everything in Starter
- Automation
- Advanced reporting
Capsule CRM
FreeNo published plan breakdown. See the Capsule CRM review.
Which should you pick?
Choose Copper if
- You need gmail integration.
- You want to start without paying.
- You also want contact management.
Questions people ask
- Is Copper or Capsule CRM better?
- Neither clearly leads. Copper starts at Free and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Copper or Capsule CRM?
- Copper starts at Free and Capsule CRM at Free.
- Does Copper or Capsule CRM run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- Can I use Copper for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Copper best used for?
- Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what Capsule CRM is typically brought in for.
- What can Copper do that Capsule CRM cannot?
- Copper covers Gmail integration, Contact management, Deal tracking, Pipeline management.